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Clinic Patient Registration Specialist

Summit Orthopedics • Eden Prairie, MN, United States • $200k - $250k / year • 15h ago

Plymouth, MN, Maple Grove, MN, Minnetonka, MN, Eden Prairie, MN

Posted on

April 24, 2024

Requisition Number

CLINI002680

This is for a full-time role primarily based out of our Plymouth Clinic Campus. Scheduled day hours are Monday – Friday with variable start times of 7:00 AM to 9:00 AM and variable end times of 3:30 PM to 5:00 PM. Flexibility to float to various Summit locations if needed (occasional coverage as needed at Maple Grove, Minnetonka and Eden Prairie).

The Clinic Patient Registration Specialist provides initial access for all clinic and Orthopedic Urgent Care patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.

Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include:

Register & schedule patients by collecting needed medical and demographic information.
Collect, apply and reconcile co-pays and payments.
Obtain and accurately enter Insurance information.
Follow all insurance and scheduling protocols to assure accurate and compliant billing.
Coordinate interpreters and QRCs, as needed.

Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes.
Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient.
Manage and coordinate patient pick up items including records and medical imaging CDs, while obtaining proper authorization and documentation.
Assist with rescheduling patients when providers' schedules change.
Responsible for ensuring the patient lobby is accessible, neat and orderly.
Perform various administrative duties and other duties, as needed and assigned.
Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful.

Summit Health ASO provides administrative and clinical support to our full spectrum of orthopedic care services in our sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert teams are part of the 1000+ employees who partner to provide quality services and care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Education

Required: High School

Experience

Preferred: Medical Reception or scheduling experience desired.
Required: Minimum of one year customer service experience in a healthcare or medical office setting; must possess basic computer proficiency and speed.

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