Say hello to opportunities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
We're currently looking for: A Director of Professional Services who will lead a team of contact center delivery Project Managers, Implementation engineers and Technical Onboarding team. This is an opportunity to help lead and evolve a critical function within the Professional Services organization for a recognized leader in global cloud communications.
To succeed in this role you must have experience in:
- Managing a team of Project Managers delivering Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) projects in North America.
- Managing a team of Implementation Engineers delivering Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) projects in North America.
- Managing a team of Technical Onboarding resources assisting Small Business customers in deploying UCaaS solutions.
- Delivering on and helping to create a standardized documented methodology and ensuring consistency of reporting for roll-up of PMO wide updates for executive consumption.
- Work with the PM Manager to increase PM skills, competencies, adherence to Best Practices, and compliance with Professional Services standards.
- Partner with Sales, Customer Success, Support, and Product Management to delight customers and ensure the highest levels of Customer Satisfaction.
- Work cross-functionally to communicate technology vision, evolution, project scope, timeline, and dependencies for technology-based developments.
- Own initiatives to develop the team, deliver organizational improvements, and evolve business strategy.
- Ensure key initiatives aligned with the business strategy are meeting required timelines and executive commitments.
- Supervise the creation of repeatable code libraries, to streamline deployment.
Desired Qualifications:
- Minimum 5+ years leading customer facing organizations such as, Professional Services, Customer Support, or Customer Success.
- 8+ years in Professional Services customer facing experience.
- Enterprise telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable.
- Demonstrated success with implementations of scale (hundreds of sites, thousands of users), complexity, and high-profile enterprise customers.
- Ability to coach professionals at all levels of development, from early career hires to the experienced professional wanting to enhance already robust skills.
- Strong understanding and experience with Customer Experience (CX) and Customer Journey Mapping valuable.
- Detail and results oriented; skilled at both planning and hands-on execution.
- Self-motivated individual capable of working in a fast-paced, dynamic environment.
- Desire experience leading the development of new professional service offerings and associated artifacts such as standard SOWs, delivery methodologies, delivery best practices, etc.
- Must be customer and relationship-focused with strong interpersonal and communication skills.
- Bachelor's Degree or equivalent military and/or work experience.
- Industry related certifications including; PMP, Agile, Six Sigma, ITIL, etc. desirable.
What we offer:
- Comprehensive medical, dental, vision, disability, life insurance.
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
- 401K match and ESPP.
- Paid time off and paid sick leave.
- Paid parental and pregnancy leave and new parent gift boxes.
- Family-forming benefits (IVF, Preservation, Adoption etc.).
- Emergency backup care (Child/Adult/Pets).
- Employee Assistance Program (EAP) with counseling sessions available 24/7.
- Free legal services that provide legal advice, document creation and estate planning.
- Employee bonus referral program.
- Student loan refinancing assistance.
- Employee perks and discounts program.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $107,100 and $153,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
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