Job Summary
The Retail Assistant Manager’s responsibilities include but are not limited to:
- Assist the manager in managing and supervising sales staff to achieve goals; interview, train, and motivate assigned staff; review progress and recommend changes to the manager as needed; give recommendations on advancements and disciplinary actions.
- In the manager’s absence, report employee issues such as severe employee complaints, harassment allegations, and civil rights complaints to the Retail Operations Manager or the Retail General Manager.
- Assist in opening and closing the store, including but not limited to opening procedures, ensuring everything is ready for the day, distributing cash banks, ensuring that the store is properly staffed, and closing procedures.
- Stock merchandise, assist customers, operate the registers, and answer the phone to maintain adequate floor coverage. Assist sales associates in keeping the store (floors, fixtures) and the merchandise clean and organized.
- Monitor merchandise inventory for acceptable levels.
- Assist the manager with the security of merchandise inventory, monies/receipts, equipment, and property.
Required Knowledge, Skills and Abilities
- High degrees of self-motivation and the ability to work independently and as a team member within the scope of established rules and regulations.
- Ability to plan, organize, direct, and coordinate the work of assigned personnel; ability to provide leadership, interview, train, counsel, and motivate staff, securing their commitment to the store and company goals.
- Demonstrable sales skills.
- Ability to identify, gather, and analyze information, exhibit sound and accurate judgment, and make timely decisions.
- Excellent memory and organizational ability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines without clerical errors.
- Ability to handle multiple interruptions and adjustments to priorities throughout the day.
- Ability to learn new duties, policies, and procedures and adjust to new situations encountered on the job within a reasonable amount of time.
- Excellent math skills.
- Ability to read, write, and speak clear English to communicate with co-workers and the general public.
- Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, and external entities.
CASTmember Benefits
- All FT Employees are eligible for two weeks paid vacation in the first year, Well-Pay, Medical, Dental, Vision, Life, Short and Long Term Disability.
- All FT & PT employees are eligible for 401K and Sick Time.
- Flexible schedules including a combination of weekdays and weekends.
- Fun, upbeat work environment.
- Discounts in retail stores and free tickets to our company attractions.
Successful candidates must pass a drug test and a background search.
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