When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
Job/Org Summary:
At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities.
We are looking for a self-motivated program & project strategic leader for the customer channels revenue & retention strategy team. This position will help construct the strategic vision, both short-term and long-term, for what scorecards are used, what KPIs are prioritized, and what types of coaching drives our business priorities.
Responsibilities:
- Partnering with the field execution team and vendor partners to develop meaningful metrics and scorecards that evaluate performance.
- Developing, and partnering with stakeholders to implement performance programs to drive resolution, CSAT, and other KPIs.
- Actively keeping a pulse on and drive targets and performance.
- Converting data into meaningful storyboard presentations.
- Showcasing opportunities and pain points through deep-dive analysis with supporting data.
- Gathering and manipulating large quantities of data.
What we're looking for:
You believe that solid data should be behind every important decision. You are a numbers person but you also have a strategic mindset. You have a knack for understanding and visualizing just the right way to share data and practical insights so that people can understand. Most importantly, you are able to create actionable programs based on what you learn from the data.
- Leading large and complex team projects with minimal direct supervision.
- Designing, developing and implementing methods and strategies to continually improve processes.
- Presenting and communicating to all levels of the business.
- Providing excellent customer service experiences.
Even better if you have one or more of the following:
- Bachelor's degree or four or more years of work experience.
- A high degree of analytical capability with the proven ability to structure business cases around a high-level strategic vision.
- Strong strategic skills, with the proven ability to identify and assess key points, implications and recommendations.
In Office Days: In this hybrid role, you will have a defined work location that includes work from home and assigned office days set by your manager or at a minimum eight days per month, typically equating to two days per week.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package.
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