JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Summary:
JLL seeks a Warranty Closeout Consultant to manage complex warranty claims and projects for our client. You'll work cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors.
Key focus:
Identify defect root causes, develop solutions with Design & Engineers, manage stakeholder communication, and resolve warranty claims promptly. Success requires strong client relationships, attention to detail, proactive communication, and multi-tasking abilities.
Key Responsibilities:
- Manage warranty project closeouts, ensuring timely resolution and documentation
- Collaborate with internal teams and external partners on defect resolution
- Conduct on-site and virtual meetings to address warranty issues pending number & complexity of warranty issues
- Analyze warranty claim root causes, identifying trends and systemic issues
- Facilitate communication between regional teams, vendors, and project managers
- Build relationships with stakeholders to drive successful outcomes
- Act as primary contact for complex warranty escalations
- Ensure compliance with client standards, policies, and warranty terms
- Monitor warranty claim metrics, partnering with Warranty Consultants for improvements
Qualifications:
- Bachelor's degree in Construction, Business, Project Management, Engineering or equivalent experience
- 3+ years in warranty management, construction management, facilities management, or related field
- Strong project management and problem-solving skills, root cause analysis experience
- Excellent communication skills
- Proficient with project management tools and software
- Independent worker with effective time management skills
- Detail-oriented, organized, and proactive
- Willing to travel 50% of the time
Location:
Remote – Chicago, IL, Dallas Fort Worth, TX
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
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