Sales and Marketing - Marketing & Sales Coordinator
AC Hotel New Orleans French Quarter, 221 Carondelet Street, New Orleans, Louisiana, United States of America Req #153
Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
What You Will Accomplish
Assists the Sales and Marketing team with general office duties (i.e., answering phones, filing, mail, email, copying, faxes, etc.). Additional duties may typically include preparing/completing sales-related documents (i.e. proposals, contracts, lead distribution and turnovers); coordinating group leads and/or reservations, VIP arrivals, special events and preparing a variety of reports. Provides professional service to gain a high level of guest confidence and satisfaction. Enters information into computer system and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.
What You Will Bring
Primary Responsibilities/Essential Functions:
- Welcomes guests/callers in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel, local area attractions and hotel amenities.
- Responds promptly to client inquiries and maintains strong relationships with existing and potential clients.
- Performs general office tasks such as filing, distributing mail, responding to email, photocopying, sending/receiving faxes and data entry.
- Assists with preparation and assembly of sales/marketing information such as proposals, contracts and sales presentations.
- Maintains accurate records of sales activities, including sales calls, appointments and follow-ups.
- Spends most of the workday in front of a computer screen maintaining records by entering required sales, reservation, and account data into systems; as well as runs and prepares all necessary reports as required.
- Effectively deals with internal and external customers, some of whom may require a high level of patience, tact, and diplomacy to diffuse anger.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management.
- Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations.
Other Responsibilities/Supportive Functions:
- Works closely with front desk/group reservations coordinators to ensure accuracy of information.
- Improves job knowledge by attending training sessions as instructed.
- Attends meetings as required to provide necessary details of sales groups to all necessary departments.
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
Qualifications (relevant experience, education, and training):
- One to two years of customer service experience at a comparable hotel or setting.
- Must have excellent customer service/communication skills.
- Requires ability to perform basic math skills.
- Requires good working knowledge of Microsoft Office applications.
- Strong attention to detail and the ability to handle multiple tasks.
- Must be able to speak, read, write and understand English.
- Able to work independently with minimal guidance and as part of a team.
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules.
- Completes all required training as scheduled.
- Must maintain a clean appearance and professional demeanor.
Great If you have
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member regularly sits for sustained periods of time. Frequently stands or walks from one work area to another. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
