Job Description - Medical Assistant II/ Chaperone, Hale BTM Building (3310211)
Under the direct supervision of the practice manager, the Medical Assistant is responsible for assisting the healthcare team with the care and management of patients during their visit. The Medical Assistant will perform routine administrative and clinical tasks to maintain and support the office and to assure efficient patient flow through the office.
The Medical Assistant will also assist the physician or other licensed clinical staff with point of care testing, specimen collection, education, and communication to patients.
A focus of this Medical Assistant position is to act as a chaperone. The Medical Assistant will serve as a witness, monitor, and advocate for the patient during an exam or procedure.
This position will work across multiple clinical locations and will be part of a float pool of medical assistants who will be called to various on-site clinical locations, as needed, throughout the shift.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Chaperone responsibilities:
- Serves as a witness and monitors an exam or procedure during sensitive exams/procedures (i.e., physical exam of internal or external pelvis, prostate, rectum, or breast) or as otherwise requested by the patient or care team.
- Serves as an advocate for the patient during an exam or procedure, including ensuring that they understand what the exam/procedure will entail and amplifying the patient’s voice if they have questions or concerns during the exam or procedure.
- General Responsibilities:
- Maintain patient flow by escorting patients from the waiting area to the examination room and assist with the ongoing management of patient flow by ensuring that rooms are efficiently utilized, thereby minimizing patient wait time.
- Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. Obtain and document vital signs and meaningful use measurements as necessary.
- Assist physicians or other licensed clinical staff with designated medical and/or point of care testing procedures in accordance with established protocols.
- Assist physicians or other licensed clinical staff with patient care support activities relating to referrals, prior authorization for medication, Point of care testing, patient education, etc.
- Under the direction of a physician, provide assistance by returning patient telephone calls related to prescription refills.
- Maintain a high-quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas in accordance with established standards.
- Understand, respect, and demonstrate patient confidentiality in all endeavors.
- Understand, respect, and demonstrate compliance with established parameters of the Medical Assistant position.
- Perform receptionist, clerical, and other functions as needed to support the efficient operation of the Practice.
- Follow Infection Control and regulatory compliance guidelines.
- Work to establish and maintain good relationships with fellow employees.
- Attend monthly staff meetings.
- Follow instructions of and assist supervisory staff as required.
Minimum Requirements:
- High School diploma/GED is required.
- Completion of a Medical Assistant course or diploma program or a minimum of one year of professional clinical experience is required.
- Certification via AAMA, AMT, NHA, NCCT is preferred.
- Either BLS or Annual Manikin training, including CPR and AED is required after six months of hire.
- Successful completion of the Hospital’s Medical Chaperone orientation and training is required.
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
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