About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $98,515.56 - $103,700.59 Per Year
BENEFITS: VOALA offers competitive medical, dental, vision, and retirement benefits.
JOB SUMMARY AND PURPOSE
Oversee clinical and casework services performed by the multi-disciplinary case management team. Primary clinical advisor to the Program Manager for the assigned unit.
DUTIES AND RESPONSIBILITIES
- Supervises the designated licensed and/or registered therapists, case workers, and other clinical staff
- Implements and communicates clinical employee performance standards in accordance with the organization policy and procedures and DMC-ODS Waiver, Title XXII, and CARF standards.
- Ensures that the program approach is trauma-informed and strength-based by monitoring and participating in activities and by maintaining emotional and physical safety of the staff and clients.
- Meets regularly with the multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures and State policy and regulations.
- Reviews case records for accuracy, consistency, and conformity with laws, regulations, and policies, and for quality of clinical case management and application of proper clinical case management techniques.
- Creates and works within a team environment to ensure all Program staff are knowledgeable and familiar with contract expectations, case management, and supervisorial expectations, and ensure all staff are delivering high-quality care.
- Conducts unit staff meetings to interpret and discuss new policies, procedures, and regulations, and to discuss the need for improvement of clinical case management techniques.
- Participates in and conducts in-service training programs and staff development activities.
- Provides quality assurance of documentation and ensures that case managers’ monthly contacts assist the agency with meeting its billing goals.
- Co-signs all notes of non-clinical/non-licensed employees within the relevant database system or other internal noting system.
- Other tasks as may be assigned by the Program Manager.
QUALIFICATIONS
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.
- Current TB screening and Immunization Records (within 5 days of hire).
- Copy of Current Professional License (if applicable).
- Current BLS Certification (within 15 days of hire).
- Valid Driver’s license.
- Completion of all required trainings (within 30 days of hire).
EDUCATION:
- Master's degree in social work, psychology, or counseling from a fully-accredited college or university.
- Licensed by the state of California as a Licensed Clinical Social Worker, Licensed Marriage & Family Therapist, Psychologist, or Licensed Professional Clinical Counselor (LCSW, LMFT, or LPCC).
EXPERIENCE:
- Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations, or prison re-entry/diversion.
- Proven leadership qualities.
PREFERRED QUALIFICATIONS:
- Supervisory experience in re-entry services or related social services field.
- Experience providing services to those who are recovering or dually-diagnosed.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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