Call Center Coordinator Cardiology Outpatient Clinic, Full-Time, Days

PIH Health Hospital • Los Angeles, CA, United States • $200k - $250k / year • 2d ago

PIH Health is seeking a dedicated and customer-oriented individual to join our team as a Call Center Coordinator at the Cardiology Outpatient Clinic. This full-time, regular/at-will position offers a competitive hourly wage ranging from $21.00 to $28.35. As a Call Center Coordinator, you will be an integral part of our healthcare network, serving approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. Under the direction of IDS Call Center Management, you will perform tasks related to patient scheduling and pre-registration with efficiency, accuracy, and hospitality, ensuring that the needs of patients, physicians, and the organization are met. Your role will involve troubleshooting and resolving issues, engaging in performance improvement activities, and serving as a communication facilitator for your area of responsibility. No travel is required for this entry-level position.

PIH Health is nationally recognized for excellence in patient care and patient experience, and we are committed to providing cutting-edge advancements and quality healthcare technology.

Required Skills

Critical thinking and problem-solving skills to identify and resolve problems in a timely manner
Demonstrated ability to communicate effectively and tactfully
Knowledge of customer service principles and practices
Attention to detail, actively listens and always follows appropriate channels of communication
Excellent organizational skills, strong interpersonal skills
Uses time efficiently, able to deal with frequent change or unexpected events
Must be able to handle multiple tasks with interruption
Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
Good English spelling, reading and comprehension skills
Knowledge and ability to perform tasks with Microsoft Office software
Spanish/Chinese bilingual preferred

Required Experience

Successful completion of high school education or GED
Minimum 1 year Customer Service experience
Ability to maintain composure and balance multiple priorities in a fast-paced environment
Telephone experience with excellent telephone etiquette (Preferred)
Knowledge of insurance/authorization process and basic medical terminology (Preferred)
Medical Assistant (Preferred)
Work experience in a Call Center setting (Preferred)