A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
As the Quality Improvement Specialist, you will play a critical role in the design, development and landscape analysis of understanding current social needs screening and management processes across OBI hospitals and linked outpatient clinics. You will collaborate and make system-level changes to improve maternity care outcomes and patient experiences at both a hospital and clinic level. In collaboration with the PHE Program Director, Program Manager and Project Manager, your specific responsibilities will include, but are not limited to the following:
Outreach & Engagement
- Support and engage OBI providers, nurses, and other multidisciplinary team members to identify optimal workflow for social needs screening, patient reported outcomes, and the various components that align with implementation.
- Collaborate with and build strong relationships with various hospitals to gain a better understanding of their IT and clinical infrastructure and identify opportunities for improvement.
- Lead team meetings that include a variety of organizations and stakeholders to level-set and accomplish project objectives and goals.
- Partner with hospital staff to design and implement effective social needs screening processes.
- Provide training, support, and resources to healthcare professionals to ensure successful program adoption.
- Participate in site visits and coaching calls to support teams across Michigan with activities and goals.
- Draft educational materials, presentations, quality improvement tools and manuals for OBI related activities.
- Stay informed about current best practices and guidelines related to social needs screening and quality improvement.
Data Management and Quality Assurance
- Identify and lead the requirements for data sharing and operations.
- Identify risks and dependencies related to project deliverables and problem-solve accordingly.
- Analyze data and generate reports to monitor the effectiveness of screening initiatives and identify areas for improvement.
- Identify pilot sites in diverse regions and practice settings for pilot work.
Minimum Qualifications
- Bachelor’s degree in Healthcare Administration, Public Health, or other health related discipline.
- Minimum of three years of experience in quality improvement with demonstrated experience in implementing Plan-Do-Study-Act cycles and/or complex quality improvement initiatives.
- Minimum of three years of experience in analyzing and interpreting processes, clinical outcomes, and costs of care.
- Ability to work independently and effectively manage multiple competing/shifting priorities and deadlines with minimal direct supervision.
- Excellent interpersonal and communication skills (both written and oral) and the ability to successfully work with multidisciplinary teams.
- Proficiency in public speaking and/or leading large group discussions and trainings.
- Proficiency in Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint), Google Suites (e.g., Docs, Sheets, Drive), DropBox, and Zoom.
- Strong teamwork vision with the ability to inspire colleagues, while leading by example.
Preferred Qualifications
- Experience with data collection in clinical research or quality improvement.
- Experience in women’s health, obstetrics care, or maternal child health.
- Prior experience facilitating and coaching teams in quality and process improvement efforts.
- Experience with diversity, equity, and inclusion including health and birth equity concepts.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
The University of Michigan is an equal opportunity/affirmative action employer.
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