POSITION SUMMARY
This position is responsible for all operations within their home clinic, maximizing results through an enhanced patient journey, high quality of care, retention of the clinic staff, and providing a strong clinic culture to meet the needs of both patients and staff.
The position is required to ensure consistent implementation of company procedures and role models both proper procedures and behaviors. The successful candidate will have experience and success in problem-solving, thinking strategically as well as demonstrated customer service skills and teamwork skills.
This position is also responsible for clinical patient intake, meaning applicants must be either a Medical Assistant (MA), Licensed Practical Nurse (LPN), Radiology Technologist (RT), etc.
ROLES AND RESPONSIBILITIES
Clinical:
- Complies with all HIPAA regulations with regards to patient privacy
- Complies with all OSHA safety standards
- Obtains pertinent clinical information including the patient’s complaint, health history, and measurement of vital signs
- Prepares patient for examination
- Prepares for all necessary procedures and treatments according to established specifications
- Assists providers with examinations, procedures, and treatments
- Performs wound irrigations, dressings, bandages wounds and incisions, and applies splints as well as other tasks ordered by the Provider
- Performs diagnostic tests including eye exams, EKG, Pulse Ox, Peak flow and throat and nasal swabs
- Performs CLIA-waived lab tests; draws blood and collects, labels and processes specimens to send to the laboratory
- Performs daily office and laboratory opening and closing procedures
- Maintains emergency equipment for use at all times in a clean and safe condition
- Maintains supplies, stocks exam rooms, treatment areas, and laboratory on a daily basis
- Sterilizes non-disposable instruments and disposes of contaminated supplies and medical waste in accordance with established standards
- Provides discharge instructions as ordered by the Provider
- Assists the Provider and front office staff to facilitate flow through the clinic in a timely and appropriate fashion
- Maintains proficiency in all areas by attending in-service as required
- Maintains CPR certification
LEADERSHIP
- Ensures an outstanding and competitively distinct patient journey
- Actively utilizes and coaches the behaviors and characteristics the company has identified and communicated as critical to building a high-performance team
- Creates clinic culture and maintains a highly motivated work environment by communicating regularly in a positive, motivating manner
- Celebrates and recognizes Clinic efforts and results
- Identifies leadership talent and develops employees
- Involves the entire team in Clinic event organization, encouraging initiative and ownership
- Ensures Clinic policies are understood and consistently followed - champions change
- Learns and leverages best practices to drive results
TRAINING & DEVELOPMENT
- Encourages continuous learning and growth with all Clinic team members by optimizing role-play and validation tests
- Develops future leaders through providing development plans minimum once per year
- Ensures clinic team is trained effectively or recommends additional training to ensure success
- Shares best practices/ideas for increasing patient experience/operational efficiency with head office
OPERATIONS AND SERVICE EXCELLENCE
- Actively participates in the staffing of the clinic team
- Measures and tracks client satisfaction and responds appropriately
- Handles and tracks patient correspondence and outcome
- Measures, tracks, and celebrates success
- Implements best practices that support both the brand and the patient journey
- Respects client privacy
- Ensures adequate staffing of the clinic maintaining a schedule that supports the business. This includes having a balance of opening, closing, and weekend shifts.
- Maintain clinic standards, ensuring the clinic is clean neat, and organized
PROFIT FOCUSED AND REPORTING
- Helps develop then meet/exceed budget guidelines by the clinic for controllable expenses
- Verifies and completes timesheets
- Ensures patient payments are recorded, accounted for, and deposited as per policy
- Ensures daily, weekly, and monthly operating paperwork is accurately completed and reported
- Completes weekly inventories, identifying and controlling “shrinkage” issues
- Creates schedules that optimize client service and manages labor costs
- Finds replacements for call-outs
- Tracks results daily, weekly and identify trends in order to ensure the right staffing
- Builds community partnerships and linkages
PATIENT REGISTRATION
- Greets patients and office visitors in a pleasant and professional manner
- Uses appropriate and professional behavior with all patients and all incoming calls
- Obtains relevant medical and demographic information at the window
- Answers questions and gives information directly or via the telephone within the limits of knowledge and medical practice policies
- Registers patient into the computer system
- Verifies insurance, if workers comp case gets authorization to treat and claim number
- Ensure that all patients have a known mechanism to pay their bills
- Works with MD III Billing Solutions LLC/Billing agent to update and correct entered data
EDUCATIONAL & EXPERIENCE REQUIREMENTS
- Post high-school education ie: College, University or Specialist Degree
- Graduation from an accredited Medical Assistant, Licensed Practical Nursing or Radiology Technologist program
- Minimum of 3 years experience in a clinical environment
- Previous successful clinic-level management experience is preferred
- Excellent communication, interpersonal, and motivational skills
- A proven ability to teach, coach, and direct
- Understanding of customer-service organization is a must
- Intermediate knowledge of Microsoft applications (Word, Excel, Project, PowerPoint)
QUALIFICATIONS
- Excellent customer service skills
- High attention to detail and accuracy;
- Must be self-sufficient, reliable, and autonomous
- Excellent communications skills (written/verbal) and interpersonal skills
- Demonstrated organizational ability and follow-through
- Proven ability to work in a fast-paced, dynamic environment
- Creative thinker/ability to resolve critical problems
- Target oriented and believe and actively practice teamwork
- Work varied hours/days to perform functions of the position
- Ability to work independently
Yale New Haven Health Urgent Care is an equal-opportunity employer. We recognize and celebrate our inclusive work environment and encourage candidates of all backgrounds and perspectives to apply. At Yale New Haven Health Urgent Care, we’re committed to maintaining an inclusive and transparent environment where every voice is heard and acknowledged. The Yale New Haven Health Urgent Care team embraces our differences and knows that our diverse culture is a strength that drives our success.
Compensation Range
- $25-35+ hourly (based on experience)
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