PFS Patient Svc Specialist III, Full Time Days
Lexington, NC, United States
Job ID: 135229
Job Family: Patient Accounting/Registration
Status: Full Time
Shift: Day
Detailed Shift and Schedule: 10:30a-7:00p ON CALL w occasional weekends
Job Type: Regular
Department Name: 55811088941612-Registration
At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.
Position Highlights:
- Shift Schedule: Full Time Days, may include holidays
- Department: Registration
What We Offer:
- Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
- Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
- Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
- Retirement: Up to 7% employer-paid retirement contributions
Requirements:
- Associate's degree with three years' direct experience required.
- Experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred.
- Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred.
- Medical terminology preferred.
- Bilingual (Spanish) strongly preferred.
The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:
- Collects Critical Data Elements, registration information, completes related documents, and prioritizes workload. Monitors workload, identifies trends impacting revenue cycle processes and alerts departmental management.
- Ensures accurate patient identification and addresses sensitive information with confidentiality.
- Communicates insurance benefits and liabilities with customers.
- Collects past, current and future payments due and advises customers of financial responsibility and resources.
- Provides excellent customer service through all interactions and resolves complaints promptly.
- Works well independently and as part of a team.
- Accesses hospital systems, office technology, payer websites and other resources for assigned responsibilities.
- Adheres to the Medical Center's Values and policies while meeting departmental productivity goals and standards.
- Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary.
- Communicates effectively with various internal and external healthcare team members.
- Takes the initiative to assist staff with escalated customer service and work related issues.
- Assists with the development and training of new or less experienced staff.
- Attends required training classes, seminars and meetings.
- Performs additional tasks and special project responsibilities as requested by department management.
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