Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Clinical Specialist I, CPT
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that’s recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Neuromodulation
Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.
The Opportunity
Our team is actively recruiting for a Clinical Specialist I. As a member of the clinical support team, you will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers, and potential customers. You will work under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff, and customers within the assigned geography. This role involves a high degree of independence, exercising independent judgment in planning, organizing, and performing work. You will seek to continually improve territory efficiency.
What You’ll Work On
- Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
- Assist Territory Managers in after-hours call support and activities.
- Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers.
- Proficient in complex programming and case support.
- Works seamlessly with Territory Manager(s), allowing them increased selling time.
- Fosters high trust relationships with customers, including regional team members.
- Conducts PCP work and educational in-services as directed.
- Contacts, visits, and engages clients and potential clients in the Company’s products and addresses any client questions and concerns.
- Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
- Develops and maintains an in-depth knowledge of assigned accounts and customers, including competitor activity.
- Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
- Collects and studies information about new and existing products and monitors competitor sales, prices, and products.
- Provides feedback to providers both within and outside the operating room setting on the directions for use specific to implantable devices.
- May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
- Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort, and understanding of all Abbott Chronic Pain Therapies product line.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
- Provides sales support, clinical in-services, training, and guidance to current or potential customers.
- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Performs other related duties and responsibilities, on occasion, as assigned.
- Ability to travel 25% within assigned region and/or outside assigned region.
Required Qualifications
- Associates Degree or technical certification; preferred Bachelor’s Degree.
- 1 - 2 years’ work experience, strong preference collaborating with patients in a clinical setting.
- The ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space.
- Strong clinical skills.
- Excellent organizational, time management, and prioritizing skills.
- Excellent interpersonal verbal, written, and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization.
- Capable of building strong working relationships with internal/external customers.
- Capable of working unpredictable schedules that may occasionally change on short notice due to operating room schedule changes and delays.
- Accustomed to tight deadlines and managing multiple tasks.
- Strong sense of urgency.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Multitasks, prioritizes, and meets deadlines in a timely manner.
- Capable of engaging customers in selling conversations as needed and as directed by Territory Manager.
Preferred Qualifications
- Patient interaction experience within a healthcare-related environment (Physical Therapy, medical product sales, RN, LPN).
- Experience working in a broader enterprise/cross-division business unit model preferred.
- 1-3 years’ experience with Abbott, or in a similar spinal cord stimulation (SCS) setting or with another implantable medical device company.
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott.
The base pay for this position is $57,300.00 – $114,700.00. In specific locations, the pay range may vary from the range posted.
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