At North Memorial Health, you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women’s Choice Award Best Hospitals list.
Benefits the North Way!
- Adoption Reimbursement up to $3000 per child!
- Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
- Education/Tuition Reimbursement
- 24/7 Fitness Center Access for all benefit eligible team members!
Commitment to Diversity, Equity & Inclusion
At North Memorial Health, we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives, we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:
- Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
- Use of pronoun badges and preferred names
- Encouraging cultural awareness through education and training
About this position
The Registration Specialist is among the first encounters a customer/family may experience at NMHC. Therefore, a commitment to service that ensures a remarkable customer and family experience is critical to overall success in the role. The registration process assures that customers are correctly identified and all necessary information is recorded. This includes, but is not limited to customer identification credentials, demographic information, insurance information, and collection of customer liabilities. The Registration Specialist may interact with customers/families of diverse backgrounds and in unusual and unexpected situations. Customer ages may include neonates, infants, children, adolescents, adults, and geriatrics. Activities include direct interactions with the customer/families as well as staff/physicians in all of the areas where customers receive care. Much of the work is supported with computer technology, telecommunications technology, and other automated office support systems. Regulatory requirements, hospital policies and procedures, and applicable state and federal law provide the context in which Registration Specialists perform their duties.
Requirements
Education
• High school graduate or equivalent required; some college preferred.
• Must be 18 years of age or older to witness the signing of consent forms.
Experience
• One year scheduling and/or registration experience in a hospital, clinic, or physician's office preferred.
• Previous patient scheduling, registration experience and/or data entry experience required.
• Knowledge of medical terminology preferred.
• Ability to type 35 wpm with acceptable spelling capabilities.
• Ability to handle stressful situations and maintain composure in front of customers/visitors/staff.
• Demonstrated ability to transition from one area to another effectively.
• Proficient in the English language.
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.
North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: 763-581-6947. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: 763-581-6947.
INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy
North Memorial Health
Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.
#J-18808-Ljbffr
