Description
The PUYALLUP TRIBAL HEALTH AUTHORITY, located in Tacoma, Washington is seeking a Client Advocate.
“It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner.”
We offer an outstanding workplace, competitive market based salary, and benefits packages including:
- Monday – Friday schedule
- Medical/Dental/Vision benefits – monthly premiums paid 100% for employees
- 18+ annual paid holidays
- Generous paid sick and vacation accruals
- 401(k) with annual profit sharing
- Life & AD&D insurance coverage
- PTHA is an approved loan repayment site for various programs
- Employee Assistance Program
- Excellent work/home life balance
GENERAL FUNCTION: Provide outreach, crisis support, referral services and case management for information/referral, intensive and chronic clients of the Kwawachee Counseling Center under general supervision.
ESSENTIAL FUNCTIONS:
- Review urgent care activities with KCC Triage Team and the client’s primary counselor for each instance (100% of the time).
- Respond to urgent case management referrals within 24 hours.
- Assist clients with non-urgent financial program applications to agencies (e.g., SSI, etc.) and basic case management needs within five (5) business days.
- Establish and maintain client case files, ensuring current quality standards, as required by WAC and any other accrediting body and/or county/government/contract entities. Observing the sundown rule 95% of the time.
- Coordinate support activities with PTHA staff and other community service agencies.
- Provide community education and outreach services for clients and their families.
- Foster community involvement and understanding of behavioral health issues including reducing MH stigma.
CLIENT ADVOCATE II/III:
- Provide on-call crisis management to PTHA and KCC clients.
- Ability to competently screen and/or treat clients with suicide thoughts/behaviors, using evidenced based practice approaches (i.e., QPR, SafeTalk).
- Establish and maintain relationships with institutions, hospitals and agencies to assist patients.
- Develop and implement psycho-education groups for all aged clients.
CLIENT ADVOCATE III:
- Maintain assigned groups’ calendar(s) one month in advance and keep group closet clean and organized.
- Maintain a computerized department filing system and data base(s) for program outcomes with community members, stakeholders and other related agencies/organizations.
Requirements
CLIENT ADVOCATE I:
- High School Diploma or GED.
- 250 hours of case management, community health or social service training/coursework.
- Six (6) months work experience, can include internship/practicum in community health or social service setting.
- Must obtain upon hire a current WA State Agency Affiliated Counselor license.
- Current BLS certification required. Experience and/or ability to work with electronic health record systems.
CLIENT ADVOCATE II:
- Associates degree in Human Services related field.
- One (1) year of experience in a community health or social service agency.
- Must obtain upon hire a current WA State Agency Affiliated Counselor license.
- Current BLS certification required. Experience and/or ability to work with electronic health record systems.
CLIENT ADVOCATE III:
- Bachelor's Degree in Social Work, Psychology, or other Human Services related field.
- Minimum of two (2) years’ experience in the Human Services field, working with mental health clients and families.
- Must have experience in the implementation of effective primary and secondary prevention interventions.
- Must obtain upon hire a current WA State Agency Affiliated Counselor Registration, Certified Advisor certification or Certified Counselor certification.
- Current BLS certification required. Experience and/or ability to work with electronic health record systems.
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