Return Goods Handler

Benco Dental • Pittston, Luzerne County, United States • $200k - $250k / year • 1d ago

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At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

Medical, Dental and Vision Benefits Effective on Day 1
401k Package Effective Day 1
Paid Time Off Program and Profit Sharing
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
Family owned for 90+ years

Position Summary:

This role is responsible for processing credits for returned merchandise, service credits, manufacturer coupons and rebates, as well as processing vendor claims.

Do YOU Possess These Skills and Attributes?

Ability to communicate effectively
Strong customer service and telephone skills
Strong organizational skills
Ability to multi-task
Attention to detail
Previous computer and inventory control experience preferred
Ability to lift 50 lbs.

Do These Responsibilities Interest YOU?

Opens all packages returned by shipping companies within a 24 hour period and those returned via showrooms within a 48 hour period.
Enters returns authorization numbers into the computer for merchandise received.
Accurately researches merchandise if no paperwork is found with items, to locate item number and warranty information.
Ensures quality standards by tagging stock merchandise and parts with the correct item number and location, to be returned to stock.
Thoroughly checks all items that are to be put back into stock including expiration dates, complete packaging, and appearance.
Effectively and accurately monitors inventory transactions for expired and pick error returns.
Monitors and communicates returns that do not conform to the norm (e.g., large quantity).
Accurately completes credit for non-stock and defective merchandise, parts, and small equipment.
Provides Inventory Control department with the correct inventory adjustments by completing the daily adjustment form.
Accurately processes transfers from Distribution Centers to correct inventory discrepancies.
Accurately processes transfers from Equipment Coordinators to Distribution Center.
Returns all no credit value items which are non-reusable, expired, or incomplete according to No Credit Value policy.
Accurately processes credits for non-stock special order items based on manufacturer return policies.
Accurately researches all RGA items returned from the warehouse, on a daily basis, and uses necessary steps to return it back to the warehouse for stocking.
Assists in educating new associates from other departments as to the department’s function.
Performs other duties as assigned to support the efficient operation of the department and company.

Do YOU Meet These Requirements?

Education: HS diploma/GED
Experience: At least one year in a warehousing position

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company that is committed to diversity in our workforce, values all customers and associates, and provides the opportunity for growth and development, we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

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