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This is a hybrid position.
Hourly rate: $17.15
Under the supervision of the Sr. Associate Director, the Records Assistant is responsible for delivering a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families. In addition, this person will be responsible for reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a student’s official enrollment records using the University’s student information systems, including Slate, PeopleSoft/CaneLink, PowerFAIDS, and OnBase.
Primary Duties and Responsibilities:
- Ensure all aspects of in-person mail operations are handled efficiently, including retrieval, review, proper indexing, and retention of documents.
- Serve as a primary contact via phone and email for student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
- Load and index all documents and files related to undergraduate student records and ensure that the appropriate checklists are satisfied.
- Ensure that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s).
- Understand and communicate important concepts related to records management and utilize a practical approach for ensuring that student records are accurately maintained.
- Regularly review and manage mismatched records in Slate, manage test scores, and process change requests from EM functional personnel.
- Other duties as assigned.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Budget responsibilities: No
Knowledge, Skills, and Abilities:
- Knowledge of records management concepts is important for this position.
- Strong attention to detail and ability to manage multiple projects and tasks simultaneously is required.
- Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.
Education and Experience Requirements (Essential Requirements):
- High school diploma required. Post-secondary education preferred.
- One (1) year of relevant work experience managing records, preferably in a higher education or corporate setting.
- Any appropriate combination of relevant education and work experience will be considered.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
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