Tri-State District Clinical Lead
Location: Your Home Clinic is required to be either the Flatiron or Williamsburg Clinic
Availability: Clinic operating hours, subject to change, including mall holiday extended hours and weekend availability. This role is full-time and involves working 4, 10-hour shifts per week, with full availability.
Commute: Reliable commuting to all clinic locations and consistent travel between assigned clinics with minimal notice is required.
Physical Requirements: This role involves long periods of sitting and standing. Individuals must be able to lift, push, and pull up to 40 lbs. in inventory and other clinic assets. Must be able to commute safely between clinic locations.
Compensation:
- Hourly Base Rate: $40 (plus tips and commission)
- Training Rate: $65
- Travel Pay: Minimum wage for travel between clinics from the home clinic
- Mileage Reimbursement: Provided in accordance with IRS guidelines and Skin Laundry’s policies for travel to any clinic other than the designated home clinic
Job Summary:
As the District Clinical Lead, you must have a current State Registered Nurse (RN) license. You will provide exceptional aesthetic skin care treatments using advanced energy-based devices and medical-grade products. In addition to serving as a top-tier Treatment Provider, you will take on the role of Training Supervisor, responsible for onboarding new hires and training providers in your district in new medical protocols, clinic processes, business goals, and priorities. You will also reinforce these protocols and priorities as identified by the Regional Head RN and District Manager. Your responsibilities will include enhancing clinic operations by driving revenue and capacity through effective coverage and comprehensive training. Depending on business needs, you may allocate up to 2 days each week for training. Guidance and direction from the Regional Head Nurse and District Managers will support you in achieving the clinics' overall success.
Clinical Responsibilities:
- Administer customized aesthetic treatments using energy-based devices and medical-grade skin care products.
- Educate clients on skin care protocols and treatment benefits.
- Maintain high client satisfaction by delivering effective and personalized care.
- Consistently achieve and maintain KPIs in the top 1% of your district, including FT conversion rates, product sales, add-ons, and fixer attachment rates.
Training & Supervision Responsibilities:
- Conduct in-person, hands-on training for new hires to ensure adherence to onboarding standards and protocols.
- Supervise virtual training remotely, providing guidance and support as needed.
- Oversee and coordinate partial training for Treatment Providers with senior staff, as determined by the Regional Head Nurse and yourself.
- Split coverage across clinics to impact capacity and drive revenue, ensuring efficient and effective service delivery.
Operational Responsibilities:
- Support clinics with staffing needs, including covering shifts for first-time client experiences, leaves of absence, and vacation coverage.
- Assist in the development and implementation of operational procedures to enhance clinic efficiency and effectiveness.
- Utilize company reports and data to inform training programs and operational improvements.
Cultural Responsibilities:
- Collaborate with the clinic team to create an inclusive and supportive work environment.
- Respect and support the individuality of all team members while fostering a sense of belonging.
- Partner with the team to achieve both personal and clinic goals.
Qualifications:
Required Experience:
- Minimum 2 years of clinical experience.
- Experience in Skin Care/Aesthetics or customer service preferred.
- Proven experience in training Treatment Providers specifically on aesthetic treatments.
Required License or Certification:
- Current State Registered Nurse (RN) license (COMPACT License a plus)
- Active Basic Life Support (BLS) certification through the American Heart Association.
Experience and Characteristics:
- Clinically competent and proficient in aesthetic skin care treatments and energy-based devices.
- Strong leadership skills with experience in training, coaching, and developing staff.
- Exceptional communication skills and ability to provide effective feedback.
- Proficient in problem-solving and adapting to changes quickly.
- Committed to client safety and service excellence.
- Goal-oriented with a track record of exceeding performance benchmarks.
Responsibilities Include:
- Creating curated client experiences by introducing and promoting personalized skin care treatments and products.
- Supporting clinic success through efficient operational practices and staff development.
- Enhancing clinic culture by fostering a positive, inclusive, and collaborative work environment.
- Providing split coverage to impact clinic capacity and drive revenue.
- Conducting in-person hands-on training for new hires and overseeing virtual training remotely.
- Coordinating partial training with senior Treatment Providers for precepting, as determined by the Regional Head Nurse and yourself.
Reports To: Regional Head Nurse; Dotted Line to District Managers
Employee Benefits & Perks:
- Skin Laundry Employee Treatment & Product Discount Program
- Vacation leave, sick leave, and holiday pay
- Health insurance - Medical, Dental, and Vision insurance options
- 401k
- Flexible Spending Accounts (FSA) - Health Care and Dependent Care
- Voluntary Term Life insurance for employee, spouse, and child(ren)
- Employee Assistance Program (EAP)
- Voluntary Accidental Death & Dismemberment (AD&D)
- Voluntary Commuter Benefits
- Voluntary Legal Benefits
- Voluntary Group Accident insurance
- Voluntary Critical Illness insurance
- Voluntary Hospital Indemnity insurance
- ADP LifeMart - discounted products, services, and experiences
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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