JOB TITLE: Adult and Family Case Manager
JOB TYPE: Full-time
PAY RANGE: 48,000 - 50,000 per year.
LOCATION: On-site in Saint Paul. Must be able to reliably commute or plan to relocate before starting employment.
PHYSICAL SETTING: Emergency shelter/transitional housing environment
SCHEDULE:
- Day shift
- Monday to Friday
- Evenings 2-8 times each month
- Occasional weekends and holidays
JOB DESCRIPTION
Union Gospel Mission Twin Cities (UGMTC) provides Christ-centered, life-changing pathways for all people experiencing homelessness, hunger and addiction in our community. Our holistic programs and wraparound services help individuals and families get off the streets for good.
Our Mission is changing lives! Learn more about us at ugmtc.org.
POSITION SUMMARY
The Adult and Family Case Manager provides direct case management services for women and children, with limited supervision, in alignment with UGMTC’s mission, values and goals. Works independently to execute day-to-day programming and case management; guides residents through stabilization, healing, and basic services to ensure access and positive outcomes for UGMTC program participants.
DUTIES AND RESPONSIBILITIES
- Implements established Naomi Family Program (NFP) policy, procedures, and guidelines consistent with the ethical standards of the profession.
- Assists in the evaluation of program effectiveness and achievement of program objectives.
- Updates individual program participant progress in CaseWorthy by recording accurate and timely case notes. Follows all policies and procedures; maintains other program records and reports.
- Establishes a welcoming and safe environment for women and children. De-escalates and resolves issues and conflicts that occur with program participants and/or staff.
- Identifies and provides emergency crisis services as necessary; makes immediate participant assessment and responds according to accepted crisis intervention methods and techniques.
- Executes independent professional and ethical judgment in the intake process gathering physical, psychological, spiritual, financial and social information to assess current functional living skills and collaborate with women and children to develop individualized goals and case plans.
- Uses established case management methodology and practices to monitor participant goals and case plans through non-therapeutic counseling and direct case management in weekly one-on-one meetings; provides back-up coverage to other case managers as needed and ensures resident confidentiality in accordance with HIPPA Privacy Regulations.
- Coordinates access and referrals to government and community resources, including housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services.
- Tracks resident engagement in community resources.
- Documents encounters and contracts made on behalf of program participants; maintains comprehensive participants files.
- Facilitates established Basic Services program classes, morning devotions and support groups.
- Assists with social and recreational outings for program participants.
- Confers with program team in case issues, participants progress, to coordinate care for participants and make program recommendations.
- Leads prayer and devotions with participants, attends UGMTC sponsored spiritual enrichment activities.
- Assists in covering the Front Desk for breaks and emergencies, as needed.
- Addresses and responds to internal and external questions regarding UGMTC’s mission, vision, statement of faith and core values.
- Maintains co-operative relationships and communication with other departments to ensure access and positive experiences for UGMTC participants and support achievement of program objectives.
- Understands Mandated Reporting policies and procedures and attends regular training.
- Attends seminars and training for case managers.
- Maintains knowledge of community resources including housing, transportation, childcare, and vocational services.
- Uses organization, planning and administrative skills to manage workload.
- Analyzes information to define and solve problems.
- Maintains professional boundaries with staff and program participants.
- Implements program guidelines and offers suggestions for improvement.
- Cultivates a supportive and collaborative work environment as you work closely with a team to achieve program outcomes for participants.
- At any time, with or without notice, performs other duties and activities as assigned.
MINIMUM JOB REQUIREMENTS
- Bachelor's degree in human services, Social Work, Psychology or related field, or equivalent work experience.
- 2 years case management experience.
- Experience working with individuals experiencing mental health issues, homelessness, poverty, domestic violence or addiction in a residential shelter or transitional housing environment.
- Experience working with County, Department of Human Services, Coordinated Entry and permanent-supportive or permanent housing resources, preferred.
- Excellent driving record preferred.
QUALIFICATIONS & CERTIFICATIONS
- Valid driver’s license (Required).
- CPR Certified (Preferred).
- U.S. work authorization (Required).
- Interpersonal and communication skills necessary to work effectively with a wide range of constituencies, stages of recovery and a culturally diverse community.
WORKING CONDITIONS & PHYSICAL EFFORT
- Work is performed in a shelter/ residential housing environment with no unusual physical demands.
- Work is normally performed in a typical interior/office work environment.
- Work requires pushing, pulling, reaching, crouching, stooping, walking, twisting, carrying, and other physical activities.
- Moderate exposure to physical risk.
- Must be able to lift and carry 10-15 lbs.
BENEFITS
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Paid time off
- Childcare – reduced rate at UGMTC Child Development Center
Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian Ministry. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines set forth by the organization.
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