Patient Navigator Clinician III - Patient Experience - FT Days
Req ID: 94186
Location: Orange, California
Division: Medical Center
Department: Patient Experience
Position Type: Full Time
Salary Range Minimum: USD $94,400.00/Yr.
Salary Range Maximum: USD $176,800.00/Yr.
Who We Are
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit www.ucihealth.org.
Your Role on the Team
Position Summary:
Addresses and investigates the quality-of-care grievances from health plans, patients and families and works with department leadership for resolution. Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system. Provides clinical education regarding treatment and liaisons with the patient's clinical service providers to address specific concerns. May have in-depth specialty expertise and focus.
What It Takes to be Successful
Required Qualifications:
- Strong critical-thinking and problem-solving skills to manage multiple levels of information and responsibilities, and quickly assess complex problems to develop multiple potential solutions.
- Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
- Must demonstrate customer service skills appropriate to the job.
- Minimum of 3 years of experience in a clinical setting or equivalent experience.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to work with senior staff and managers and to provide recommendations on issues of functionality, clinical quality, and efficiency.
- Demonstrated ability to interpret and effectively explain clinical and technical information both verbally and in writing, and to contribute to presentations, reports, and analyses as assigned.
- Current CA RN license.
- Ability to maintain a work pace appropriate to the workload.
- Ability to establish and maintain effective working relationships across the Health System.
Preferred Qualifications:
- Knowledge of the Orange County healthcare market.
- Knowledge of University and Medical Center organizations, policies, procedures and forms.
- Bilingual skills in English and Spanish and/or Vietnamese.
- Bachelor of Science in Nursing (BSN).
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan.
- Legal Right to Work in the United States.
- Vaccination Policies.
- Smoking and Tobacco Policy.
- Drug Free Environment.
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements:
- California Child Abuse and Neglect Reporting Act.
- E-Verify.
- Pre-Placement Health Evaluation.
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
Consideration for Work Authorization Sponsorship
Must be able to provide proof of work authorization.
To apply, visit https://jobs.uci.edu/careers-home/jobs/94186
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