Description
Introduction
Are you looking for a place to deliver excellent care patients deserve? At HCA Healthcare we support our colleagues in their positions. Join our Team as a(an) Patient Logistic Center RN and access programs to assist with every stage of your career.
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
- Free counseling services and resources for emotional, physical, and financial well-being.
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
- Consumer discounts through Abenity and Consumer Discounts.
- Retirement readiness, rollover assistance services, and preferred banking partnerships.
- Education assistance (tuition, student loan, certification support, dependent scholarships).
- Colleague recognition program.
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Patient Logistic Center RN opening and continue to learn!
The RN Coordinator uses acquired nursing knowledge and experience to facilitate the transfer, transport, and placement of patients for all HCA facilities within the markets served. The position collects clinical information relative to a patient movement request, and then facilitates the patient’s movement by matching the patient’s clinical needs to the facility with bed capacity and service capability; including collaboration for appropriate bed placement within the facility in accordance with the current transfer center processes. The RN Coordinator demonstrates initiative and problem-solving skills while working with multiple and various departments within each hospital to foster relationships with referring facilities, physicians, and hospital staff. The position works closely with the leadership team at each facility to identify, trend, and report barriers to patient throughput and patient safety, for optimal clinical outcomes for the patient. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.
Job Summary and Qualifications
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Performs all transfer center functions, including centralized patient placement, in a timely, customer-centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.
- Coordinates transfer of emergent, urgent, and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a single call to initiate acceptance and expedite decision-making relative to a potential transfer.
- Facilitates patient throughput to a final destination facility with an ongoing focus on quality and efficiency, providing follow-up to all participants of the transfer.
- Works well with others and promotes teamwork by demonstration of good team member behaviors. Identifies and assists team members with heavier workloads. Serves as an example of appropriate staff behavior when on or off calls.
- Ensures timely bed placement, appropriate bed assignment, and provides accurate patient information to assist with the development of an initial plan of care.
- Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
- Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.
- Demonstrates the ability to process patient acuity utilizing critical thinking skills, clinical decision-making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care.
- Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians, nurses, and hospital administrators.
- Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients of all ages and clinical service needs.
- Serves as a consultant and mediator for physicians (and their offices), NPs, PAs, nurses, and ancillary staff. Communicates professionally with referring facilities and physicians and receiving physicians and facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another.
- Uses problem-solving skills to determine the course of action to generate the best patient clinical outcome, the physicians’ preferences, and the transferring and receiving hospitals. Critical thinking skills will be utilized to ensure every patient transfer promotes the well-being and safety of the patient.
- Tracks and trends barriers to patient intake flow; makes recommendations and develops action plans to improve processes and systems.
- Participates in daily bed management meetings when working in the CPP function of the transfer center (possibly virtual) and effectively communicates resources and issues to the appropriate area of each facility.
- Demonstrates knowledge of regulatory requirements such as EMTALA, HCA Ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance with such regulations and quality initiatives.
- Adheres to established policy and procedure and standards of care; escalates issues through the established chain of command in a timely manner.
- Recommends process change if needed to create a more efficient customer-centered process.
- Attends staff meetings, completes annual educational requirements, and other specified learning activities on time.
- Utilizes other team members and their experience and background when applicable to ensure the best plan of care for the patient.
- Practices and adheres to the Code of Conduct philosophy and Mission and Value Statement.
- Other duties as assigned.
KNOWLEDGE AND SKILLS
- Knowledge of the principles and practices of hospital and clinical operations and patient care practices.
- Demonstrated skills in problem-solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision-making.
- Ability to establish and maintain collaborative and effective working relationships.
- Ability to communicate effectively in oral, written, and electronic formats.
- Ability to manage multiple tasks simultaneously.
- Obtain knowledge of state and national rules and regulations, including EMTALA.
- Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, integrity, and presentation skills, both oral and written.
- Proficient in Microsoft Office applications, Internet searches, and relevant databases.
- Ability to work independently and under pressure to follow through on issues.
- Ability to work effectively with other employees and external parties.
EDUCATION
- Graduate of an accredited nursing program required; Bachelor’s degree in Nursing preferred.
EXPERIENCE
- Minimum of 3 years’ related clinical experience in an acute care setting (ED or Critical Care preferred).
CERTIFICATE/LICENSE
- RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire).
If growth and continued learning is important to you, we encourage you to apply for our Patient Logistic Center RN opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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