Senior Water Damage Restoration Specialist

ServiceMaster Restore of Greater Pittsburgh • Pittsburgh, PA, United States • $200k - $250k / year • 3w ago

Position Overview:

Who we are:

ServiceMaster of Greater Pittsburgh is one of the area’s oldest and most respected specialty cleaning property damage restoration and repair firms. For over 42 years we have delivered customer pleasing, award-winning service that has resulted in continued growth in revenue, customer service, and staff performance. We are in Oakmont but service the Western Pennsylvania area and beyond. We focus on the outstanding customer experience, delivery of the required performance our insurance partners require, and enhancing the lives of our employees and service partners.

What we do:

Through our 4 service divisions, we provide retail specialty services to residential and commercial clients; emergency water, fire, and smoke restoration to a wide variety of clients local and regional, complete repair and reconstruction services as well as environmental and hurricane and national response to catastrophic events.

We provide emergency property restoration and reconstruction services to residential, commercial, and institutional clients in the western Pennsylvania area and beyond. Our service teams operate in a similar manner to a hospital emergency room in providing a wide variety of services to damaged or injured property in an emergency. Our customers include leading insurance companies, property management companies, local hospitals, colleges, and venues. We provide expert guidance to those who experience unplanned and unexpected property damage.

General Description of Job Duties:

Working supervisory position responsible for full charge execution of drying strategies for buildings damaged by water from various sources.
Lead a team to carefully remove damaged building materials and install advanced drying equipment.
Follow IICRC guidelines and company processes to help homes and businesses recover from water damage events.
Use advanced technology to document conditions on job sites to verify project completeness.
Make independent decisions regarding adjustments to drying plans, selective demolition activities, and team member assignments.
Communicate and coordinate with all stakeholders on the project including property owners, insurance representatives, and company file managers.
Manage the customer experience throughout the duration of the project to provide positive reviews.
Work on residential and light commercial water projects as a leader or part of a team or independently as required.
Participate in company 24-hour on-call program for 1 week out of 4 along with other team members.
Engage in company learning and career development programs to enhance performance and skill set.

What you will enjoy when working here:

An opportunity to work as part of a team delivering much-needed services to homes and businesses affected by property damage.
An opportunity to grow and contribute to a growing company while fulfilling personal needs.
Competitive compensation based on experience.
Healthcare benefits.
401k with company matching contribution.
Paid time off program.
Paid Holidays.
Monthly performance-based incentives.
Industry and professional training opportunities.
Company paid life insurance, short and long-term disability coverage.
Family caring atmosphere.

Skills and Requirements:

Current IICRC WRT and ASD certifications.
Insurable Pennsylvania Driver’s License.
3-5 years related work experience.
Understanding of building and construction assemblies.
Willingness to lead and be accountable for assigned project results.
Ability to use smartphone apps for job-related duties.
Able to use technology including digital cameras, email, text messages, and industry job management software.
Experience with industry software including MICA.

Preferred Skills:

Restoration management and supervision experience.
Experience with industry software programs including Dash, Xactimate, and Symbility.
AMRT and Mold Remediation certifications.
Restoration sales and estimating experience.
Experience leading teams on large projects.
Willingness to travel out of town for Regional and National Cat work.

Physical Demands and Working Conditions:

Ability to lift and carry up to 75-100 lbs.
Ability to stoop, crawl, and stand for extended periods.
Ability to work in various climate and environmental conditions.
Willingness and ability to wear and use required PPE during work shifts.
Willingness to work extended shifts and on-call after hours when part of the 24-hour on-call program.
Ability to climb step ladder to work at 10 ft or extension ladder to 24 ft.
Ability to work with power tools and other specialty equipment.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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