Customer Accounts Specialist

Caterpillar • Nashville-Davidson, TN, United States • $200k - $250k / year • 3h ago

Career Area: Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally.

Role Definition

Contacts customers to determine reason for payment delinquency and obtain payment commitment.

Responsibilities

Maintaining accurate and thorough records of customer payment history and status of account.
Placing routine calls to customers to obtain payment for goods or services.
Take ownership of customer portfolio and escalate calls requiring special handling.
Use computerized system for tracking and troubleshooting.

Skill Descriptors

Service Excellence: Knowledge of customer service concepts; ability to meet or exceed customer needs.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Conflict Management: Knowledge of managing conflicts; ability to anticipate and deal effectively with conflicts.
Decision Making and Critical Thinking: Knowledge of decision-making processes; ability to analyze situations and reach productive decisions.
Effective Communications: Understanding of effective communication concepts; ability to accurately interpret ideas and information.
Negotiating: Knowledge of successful negotiation concepts; ability to negotiate successfully.
Outbound Processing: Knowledge of outbound processing; ability to operate an outgoing customer interaction function.
Perseverance and Follow-Through: Knowledge of maintaining contact with customers; ability to continue an approach despite uncertainty.

Additional Information:

This role is a hybrid position requiring 3 days per week in office.

This Job Description is intended as a general guide to the job duties for this position. It is not designed to contain an exhaustive summary of all responsibilities. It may be changed at any time to address the evolving needs of the organization.

Posting Dates: October 22, 2024 - October 29, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals are encouraged to apply.

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