Job Description
This position provides leadership for the functions of the department, provides management and expertise for the information system modules supporting these functions, and assists in the maintenance of the department’s website. This position also coordinates and oversees the functions of the Financial Aid Office, provides administrative support to the Director, and acts as the Director in their absence.
The employee will deliver high-quality, student-centered assistance to applicants, students, and their families at Rochester Community and Technical College (RCTC). This position directly supports the RCTC mission by helping students and parents access and understand various forms of financial aid and assists applicants and students who need added support to navigate complex financial aid situations. This position provides advising in a variety of settings, both on- and off-campus, and will be called upon to assist with high-level financial aid questions, meet with students who have concerns or are requesting special consideration, and function as a liaison to other areas (both internal and external to the College) where the student may benefit from additional services.
Minimum Qualifications
- Two-year degree or higher or the equivalent combination of education and experience.
- Three (3) years experience in a college or university financial aid office or in advocating for students and families as they navigate financial aid processes.
- Customer service skills sufficient to provide prompt, welcoming, courteous, and accurate information in person, on the phone, and through e-mail and other written correspondence. Must be capable of working with confidential materials, have a propensity for detail and accuracy, and be capable of maintaining satisfactory performance under pressure and in stressful situations.
- Experience in developing and delivering public presentations to both small and large audiences.
- Knowledge and skill using Microsoft Office (word processing, spreadsheet, presentation) programs to produce correspondence, spreadsheets, and reports in an efficient and timely manner. Must also possess skills in database management sufficient to perform data entry, create queries, and generate reports to support the use of data in decision-making.
- Commitment to diversity as well as a demonstrated ability to work successfully with persons of diverse backgrounds including sensitivity to their needs and concerns.
- Knowledge of math sufficient to apply equations and if/then formula logic, add, subtract, multiply and divide whole numbers, fractions, decimals, calculate percentages, and use simple formulas.
- Communication skills sufficient to read, speak, and write effectively.
Preferred Qualifications
- Extensive knowledge of federal and state financial aid rules and regulations.
- Expertise in assessing student needs and coordinating services to retain students.
- Knowledge of ISRS, COD, CPS, NSLDS, and other financial aid-related websites and software.
- Previous experience working with R2T4, Satisfactory Academic Progress, and reconciliation of federal and state accounts.
- Familiarity with Minnesota State College and University system and RCTC policies and procedures.
- Demonstrated organizational and time management skills to prioritize and meet deadlines on simultaneous projects.
Work Shift (Hours / Days of work)
M-F/8:00 to 4:30
Telework
At RCTC, occasional and situational telework is welcomed for some roles. Our aim is to ensure that the needs of our students, employees, and the College are consistently met. This position is based at RCTC in Rochester, Minnesota, where relationships and the needs of our students and employees matter.
About
Established in 1915, Rochester Community and Technical College is the largest higher education provider in the fastest-growing city in Minnesota, serving more than 6,800 students a year in credit courses and nearly 4,000 in non-credit continuing and workforce education programs. RCTC combines the best in liberal arts, technical, and life-long learning with more than 70 credit-based programs and over 100 credential options. RCTC’s expansive 518-acre campus includes university partnerships, a diverse student body, and a vibrant student life program. RCTC provides a unique learning environment that offers the feel of a four-year university campus with the commitment to access and opportunity of a two-year college.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low-cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans, and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer-paid life insurance, short and long-term disability, as well as professional development and a tuition waiver program for employees and their dependents. We promote the health and well-being of our employees and take work/life balance seriously.
Other Requirements
- For optimal consideration apply by October 28, 2024 as review of applications will begin at that time. Position open until filled.
- Please attach and include a cover letter, resume, and copies of college transcripts in your application materials.
#J-18808-Ljbffr
