Deposit Operations Officer - 1158 Operations Administration.
Rosemead, CA, USA Req #2317
People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
Assists Deposit Operations by performing new account quality control reviews, ensuring branch accounts are opened correctly and in compliance with established policy and procedures. Makes oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provide decision-making guidance as necessary. Understands the functions of systems used by the branches. Identifies resolves and/or escalates operational problems or concerns relating to functional responsibilities. Performs assigned tasks with minimal supervision.
ESSENTIAL FUNCTIONS
- Performs quality control functions; conducts call-back on new accounts opened by the branches ensuring policy & procedures are followed, data entry is accurate, and proper documentation support is obtained.
- Tracks quality issues identified through the call-back process and provides feedback to the respective branches.
- Reports to Branch Services management on any common or thematic issues identified via the call-back process.
- Answers branch or department inquiries on branch operations, policy/procedures, client service, compliance, and training related issues. Assist in resolving any related procedural issues or complaints.
- Assists in developing and documenting new or changes in the branch operations procedures.
- Assists in conducting branch mini reviews, assesses operations/compliance risks, identifies deficiencies/ weaknesses, reinforces procedures, and provides necessary training.
- Interacts in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality client service.
- Coordinates and reviews the branch monthly certification to ensure compliance & internal control.
- Coordinates and participates in the monthly CSSM meeting.
- Participates in conversion activities during mergers/acquisitions by providing operational support.
- Assists with vendor coordination affecting branch operations and services.
- Assists with tracking and maintaining branch and department data activity reporting.
- Performs other assignments as deemed necessary by the Bank.
QUALIFICATIONS
- Education: College degree in Finance/Business preferred but not required.
- Experience: Minimum 3 years branch operations experience required. Previous experience as an Operations Officer in a retail branch setting. Good understanding of overall banking regulations and standard practice with thorough knowledge of CIP requirements for both business and consumer accounts.
- Skills/Ability: PC proficiency including Excel and Word. Detail oriented, strong communication skills both verbal and written, and ability to function in a team environment or work independently, display initiative, be self-motivated and adapt well to a changing environment. Bilingual (English and Mandarin or Cantonese) a plus.
OTHER DETAILS
$28.84 – $33.65 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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