Crop Regional Insurance Processing Manager
Zurich RCIS is currently hiring a Regional Underwriting Manager to join the Policy Underwriting Services team in Sioux Falls, SD. This Manager will lead, motivate and develop a team of Crop Insurance Underwriting Associates and will work closely with Field Sales and Service teams to support our Agents and customers in the growing Crop industry.
RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.
Our Regional Underwriting Managers are charged with a variety of tasks including:
- Providing knowledge of crop insurance policy and procedure to your team; along with guidance, review and process of crop insurance documents associated with the procurement of Crop insurance.
- Reinforcing training from our National Training team relative to SOPs, CI Max suspensions - may train on more complex suspensions.
- Monitoring the team status of suspended policies and providing guidance to ensure that the required information is received and processed in accordance with established SOPs and RMA procedures.
- Working with the other Regional Offices to provide consistency in handling submissions and processing policyholder RMA exception requests.
- Ensuring the team is capable of providing superior customer service internally and externally, while handling any escalated issues as appropriate.
- Providing training and support in internal training meetings.
- Demonstrating superior customer focus while maintaining the highest level of professionalism to ensure the customer's needs are met, employee engagement is high and production goals are achieved.
The ideal candidate must be comfortable working in the Sioux Falls, SD office 3 days per week. Depending on business need, this expectation could increase.
Required Qualifications:
- Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area.
- OR Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area.
- OR High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area.
- AND Knowledge of the insurance industry and the legal and regulatory environment.
Preferred Qualifications:
- Insurance certifications.
- Experience working in a production and metrics performance environment.
- Knowledge of operational budgets.
- Knowledge of international insurance programs.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet.
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