CORE VALUES:
Park State Bank’s Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do!
MISSION:
The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.
POSITION SUMMARY:
The Mortgage Loan Originator (MLO) proactively solicits new residential mortgage loans and sells Park State Bank mortgage products to meet established loan quality and production goals. Responsible for originating retail mortgage loans. May sell direct to customers or solicit customers indirectly through third parties such as builders or realtors.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending operations.
- Compiles and analyzes data for residential real estate loan requests.
- Outlines loan terms and conditions, and informs the borrowers of loan commitments.
- Requests locks in compliance with loan product guidelines and Park State Bank pricing policies.
- Screens loan requests based on financial institution policies and on types of loans offered by the institution.
- Orders credit reports, collects income and asset documentation and other information as needed from residential loan applicants.
- Prepares initial loan documentation, enters loan into Encompass, runs desktop underwriter (DU) in accordance with financial institution standards.
- Moves file to processing for initial disclosures in compliance with TRID guidelines.
- Makes suggestions to Manager to update or add to residential loan products, terms and conditions.
- Handles inquiries from applicants and branch personnel. Resolves customer complaints.
SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Poor loan decisions or error in judgment and the failure to follow-up on past due loans would result in a monetary loss to the bank. Poorly documented loans or underwriting that is not very detailed also presents the bank with credit risk.
- This position has access to and knowledge of the financial situation of bank loan customers. The utmost discretion and confidentiality must be exercised with all data.
- This position reports to the Senior Vice President or Mortgage Market Manager who provides guidance on complex loans. Established loan policies are also used for reference. However, most of the work is done independently where the incumbent is responsible for evaluating credit worthiness, setting loan rates, deciding on amount of collateral required, approving and denying various loan requests, and making general office decisions on a daily basis. All applicants will be required to register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.
- This position has daily contact with customers regarding loan requests via the phone, in person, or by mail. Incumbent also interfaces with staff involved with loan-related items on a daily basis and regularly interfaces with the community in a public relations role for the bank. Must be able to communicate in a clear, concise and pleasant manner.
- Other duties as may be assigned.
COMPETENCIES:
- Customer Orientation
- Results Orientation
- Integrity
- Initiative
- Team Player
EDUCATION:
Bachelor’s degree in Finance, Business Administration, or Economics is preferred - equivalent experience accepted. NMLS and State licensing preferred.
EXPERIENCE:
Mortgage sales experience is preferred or 3-5 years in banking or mortgage industry. One to two years of experience in a financial institution or loan office setting. Extensive knowledge of financial institution policies and procedures. Excellent communication skills; both oral and written and be self-motivated with the ability to work independently. Must have an overall understanding of the additional bank products to enhance cross-selling ability and possess basic computer skills with knowledge of Word, Excel and Outlook.
OTHER SKILLS AND ABILITIES:
- Strong communication skills
- Customer service focused
- Maintain confidentiality of customer information
- Resourceful, well organized and ability to multitask
- Effective problem-solving and decision-making skills
- Strong attention to detail
PERFORMANCE MEASURES:
- Closed loan reports
- Internal QC audits
- TenA audits
- Exam audits
WORKING CONDITIONS:
Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. May, on occasion, have to work longer hours than scheduled. Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank’s vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees’ accounts, customer information, and the bank’s finances, so the ability to keep information confidential is extremely important. The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers, and vendors. Will be required to travel to branches within the region on a weekly basis, so must have a valid driver’s license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region. Despite ongoing security training, there is always the possibility of a bank robbery.
GENERAL NOTICE:
This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.
