At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs, from advocating for seat belts and air bags to being an industry leader in pricing sophistication and identity protection.
Job Description
The Quotit Sales Technology Consultant I is responsible for serving as the primary point of contact for a portfolio of our Enterprise customers. This role manages small system enhancement requests for clients, acting as a liaison to all internal departments as well as client contacts. The consultant works collaboratively with internal resources to address the needs of the portfolio's key contacts.
Key Responsibilities
- Facilitates communications between clients and internal stakeholders.
- Serves as first point of contact for service disruption and works with IT to provide root cause analysis.
- Ensures compliance with all regulatory branches (HIPAA, WBE CMS, state and local).
- Ensures that all Performance Standards and Guarantees are achieved as documented.
- Conducts quarterly meetings with clients to understand their business model and product roadmap.
- Conveys client requirements for small enhancement projects to internal resources.
- Analyzes performance measurement reports, identifies, and resolves issues.
- Provides performance reports and customer satisfaction surveys.
- Tracks client interactions and incidents.
- Advises clients of any service disruptions, sharing information related to root cause and recovery time.
Skills
- Excellent written and communication skills.
- Excellent time management.
- Excellent relationship management.
- Team player.
- Ability to handle several projects simultaneously.
- Strategic thinker and analytical problem solver.
- Proficient in MS Office.
Education
- 4 year Bachelor's Degree (Preferred).
Experience
- 2 or more years of experience (Preferred).
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Compensation
Compensation offered for this role is $52,260.00 - $92,790.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity that takes your skills and pushes them to the next level. It encourages you to challenge the status quo and impacts the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. Allstate empowers everyone to lead, drive change, and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
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