Bilingual Healthcare Customer Care Representative (Remote 100% in Pennsylvania)
Continuum Global Solutions
Job Category: Customer Service
Overview:
We are hiring bilingual Customer Service Representatives to support incoming calls from Spanish speaking individuals looking to answer questions about their Health Insurance. This full-time, 100% remote position offers paid, virtual training. You must have a desktop or laptop computer, high-speed internet, and live in one of the states listed below. Interested? APPLY TODAY!
RESPONSIBILITIES:
- Speaking to members about their copayment cost, plan information, claim information, and general benefits information.
- Calling for referrals if needed, explaining copay costs, checking service coverage, and looking for participating providers.
- Speaking to customers in Spanish and documenting the call in English.
- Navigating through multiple computer applications with speed and accuracy.
TECHNICAL REQUIREMENTS:
- High-speed, broadband internet with at least 10 MBps download speed.
- Must live in one of these states: AL, AR, FL, GA, ID, IN, KY, MS, MT, NC, OK, PA, NE, SC, TX, UT, VA, & WY.
- Quiet, secured workspace.
- A USB wired headset with noise-canceling microphone.
ADDITIONAL REQUIREMENTS:
- Must be fluent in Spanish and English.
- 18+ years old with a High School Diploma/GED.
- At least 1 year of customer service experience.
- Professional positive attitude and courteous telephone etiquette.
- Open, flexible schedule availability (evenings/weekends required).
- Background check and drug test are required.
BENEFITS & PERKS:
- $15/hour + overtime available.
- Benefits eligible after Day 1!
- Access up to 50% of your pay immediately after your shift.
- Health insurance (medical, dental, vision) and other benefits.
- Pet insurance.
- Paid, virtual training.
- Flexible, remote work environment.
- Opportunity for professional development.
About Continuum Global Solutions, LLC:
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world-class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.
Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg
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