Description
Biomedical Technician supports the Multi-Vendor Biomedical business within an assigned geographical area (Los Angeles; White Memorial, Simi Valley, Montebello) or at an assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Customer Ownership
- Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
- Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
- The Biomedical Technician must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Senior BMET, or the customer at multiple levels.
- As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
- Provides a positive cohesive company image, across business lines, when discussing the company, products, etc with the customer.
- Establishes credibility and trust.
- Ensures customer satisfaction while meeting business objectives.
- Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
- May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.
Teamwork
- Adopt, develop, and implement best practices within local site and across multiple work teams.
- Proactively schedules activities & makes him/herself available to assist others.
- Seeks out opportunities to increase capability and capacity.
- Actively seeks to mentor others.
Compliance
- Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
- Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
- Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
Business Results
- Builds knowledge of the business financials and how their decision making, and skillsets drive business results.
Technical
- This position will be used within Customer Service and applies to all biomedical equipment. Requires minimal supervision.
- Able to perform as a primary BMET for at least one medical specialty. May be assigned duties for multiple medical specialties. Maintains knowledge of technical advances, compliance standards and current industry trends.
- Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
- Assesses situations and make correct decision regarding whether to engage others (i.e.: escalation) or handle alone.
- Problem Solving: Defines problems: Collects data, establishes facts, and draws valid conclusions and/or seeks assistance from others.
- Has the ability to interpret an extensive variety of service materials and technical instructions and deal with several abstract and concrete variables.
- Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on ongoing issues.
- Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer with assistance, if needed.
Requirements
Education:
- Associate degree or equivalent training/experience in electronics or Biomedical Engineering.
Desired Experience:
- Minimum 3 years servicing biomedical equipment repair.
- PC competency, to include basic knowledge of word processing, spreadsheets, databases.
- Experience with mechanical devices and tools and test equipment preferred.
- Knowledge and understanding of electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality preferred.
- Understanding of the fundamentals of networking technologies and troubleshooting methods.
- Have and maintain a valid driver’s license and a driving record that is in compliant with Block Imaging driving policy.
- Strong organizational skills, self-disciplined, and ability to work independently.
- Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
- CBET certification desirable.
- Lean certification desirable.
Physical Demands and Work Environment
Positions will be located at one of the following locations: White Memorial, Simi Valley or Montebello
- Job operates in the hospital/medical environment including office, warehouse, operating room, laboratory, and patient rooms.
- Potential exposure to hazardous physical, chemical, radiological, and biological agents and loud noise.
- May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
- Frequently in contact with electrical equipment.
- This role routinely uses standard office equipment such as computers, phones, medical test equipment.
- Occasionally operating a motorized vehicle.
- Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
- Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
- Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling.
- Occasional reaching, grasping and extended reaching.
- Occasional computer viewing and use of vibrating tools.
- Frequent standing, walking, pushing, and repetitive hand movements.
- Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.
- Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.
- Rarely lifting anything over 100 pounds.
- Rarely required to climb ladders or crawl.
- Rarely working outside or exposed to cold or heat.
- Continuous hearing, use of depth perception, color vision and working inside.
- Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full-face shield.
Why Block Imaging?
When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.
Life at Block Imaging
Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.
Benefits and Perks
We live out our mission, People Matter, through the care and benefits we provide our team.
- Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
- Paid Time Off: Full-time team members start at 16 days of PTO and receive two “people matter” days for volunteering in your community.
- Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
- Investment Plan/Budgeting: 401(k)investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
- Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
- Paid Parental Leave: Team members who request Parental Leave under this policy will run concurrently with leave under the FMLA. The Company will provide up to three-weeks of paid maternity leave for the team members own medical recovery following the birth and three-days of paid paternal leave following the birth of own child to care for and bond with child.
- Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.
Block Imaging Parts & Service is an Equal Opportunity Employer
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