Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health, we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Supervisor, Medical Office provides coverage and support, under the direction of the practice administrator and physician(s) of the practice, coordinates and supervises clerical team members and the clinical team members when assigned by the Clinical Program Manager, practice operations, and business functions including but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Serves as liaison between the practice and the administration.
Must be able to cover three locations (East Brunswick/Jackson/Neptune)
Responsibilities
A day in the life of a Supervisor, Medical Office at Hackensack Meridian includes:
Operational Support
- Oversees team members and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.
- Monitors flow of patients within the office and ensures that team members and patients are aware of delays.
- Develops and enforces team member work assignments and maintains master work schedule. Works with practice administrator in developing and implementing goals and objectives.
- Oversees office operations and ensures functions are being completed.
- Assists in the recruitment, development and supervision of team members.
- Assists in overseeing the billing practices within the office.
- Ensures that key functions are completed timely and accurately, and priorities are completed daily, including accurate data entry of demographic information, charge and payment posting, and end of day procedures.
- Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to team members.
- Runs billing reports regularly including appointment reconciliation reports and keeps aware of visit data.
- Assist with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.
- Ensures that collected monies are stored safely according to practice protocol.
- Serves as a liaison between the practice administrator, the providers, and the team members.
- Coordinates activities between clinical and clerical team to promote teamwork, and facilitate intra-office communication and problem solving.
- Ensures office has adequate inventory while monitoring purchases to ensure approved vendors are utilized and orders remain within budget parameters.
- Assists practice administrator with addressing facility issues through coordination of property work orders and repairs as needed.
- Follow appropriate protocol for engaging vendors services, seeks required approvals prior to engaging services, and provides timely follow up of invoice processing.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
- Standing, walking and/or continuously moving around.
- Kneeling, stooping, crouching, crawling or working in other unusual physical positions.
- Climbing (including step stools and/or stairs) or balancing.
- Stretching and/or reaching to retrieve/replace objects.
- Pushing, pulling, lifting, and/or carrying heavy objects (20 lbs. or more) without aid of physical devices.
- Dexterity and eye-hand coordination to perform activities that involve holding, positioning, manipulating, typing (keyboarding or data entry), etc.
- Visual ability to monitor instruments and computers, distinguish characters (letters, numbers, etc.), recognize colors, observe physical characteristics, etc.
- Hearing ability to recognize sounds, sound patterns and/or other auditory stimuli.
- Physical ability to react/respond quickly in emergencies, including life threatening situations.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Prior supervisory experience or minimum two years experience in a medical office, and two years progressively responsible clerical/secretarial experience involving public contact.
- Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized and flexible.
- Computer skills including Microsoft Excel, Word.
Education, Knowledge, Skills and Abilities Preferred:
- Secretarial science education or Associates degree in health or business administration, or equivalent work experience.
- EMR experience.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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