Centralized Merchant Consultant

Bank of America • Richmond, VA, United States • $200k - $250k / year • 12h ago

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.

Responsibilities:

Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls
Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations
Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment
Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals
Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities
Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned
Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements

Skills:

Client Experience Branding
Client Solutions Advisory
Customer and Client Focus
Payment Processing
Pipeline Management
Consulting
Credit Documentation Requirements
Oral Communications
Referral Management
Written Communications
Financial Analysis
Interpret Relevant Laws, Rules, and Regulations
Issue Management
Prospecting

Required Qualifications:

Customer focus
Relationship building
Oral and written communication
Time management
Consultative sales
Pipeline management
Problem solving
Teamwork
Presentation skills
Telephone sales
Referral sales
2 to 4+ years of sales experience
Technical expertise
Highly motivated to succeed in a performance driven environment
Bilingual in Spanish
Available to work 12PM - 9PM Monday - Friday

Desired Qualifications:

Business Acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV
Merchant products and solutions
Learning agility
CRM (Client Relationship Management System)

Shift:

1st shift (United States of America)

Hours Per Week:

40 #J-18808-Ljbffr