AV Collaboration Tech Specialist
Who We Are:
Acture Solutions has been a leader in the technology solutions space for over 4 decades in the Capital Region. We offer the most current 360º IT solutions and are definitely not your father's MSP.
Over the past 4 years under renewed leadership, we have tripled in size and have made Inc. Magazine's Fastest Growing Companies List for 2 consecutive years. We are a scrappy, highly skilled, and highly motivated team of problem solvers that is focused on delivering excellence to the clients we serve.
We project to double in size over the next 3 years and are looking for "lifers" who want to stay with us, grow with us, and contribute to the team's success.
Position Overview:
Acture Solutions is looking to hire several full-time AV technology specialists who are highly knowledgeable in enterprise-grade audio-visual and conferencing tech implementations including Microsoft Teams/Teams Rooms, Zoom, Cisco Telepresence, and Polycom. Ideal candidates will have 5 years minimum experience implementing AV technologies and familiarity with Microsoft Teams. This is a fully onsite role based in Troy, NY.
Responsibilities:
- Install AV equipment, such as monitors, tablets, and conference room setups.
- Assist in the configuration and set up of Microsoft Teams meetings, events, and integrations.
- Ensure daily equipment in conference rooms is operable and ready for hosting meetings.
- Troubleshoot AV and conference/event issues, providing excellent customer service to end users.
- Document processes and train others on new methodologies as needed, and follow SOPs and checklists.
- Undertake special projects as directed.
- Exemplify Acture's Core Values every day of Bias to Action, Integrity, Ownership, Customer Service, and having fun at work.
Who You Are:
- You have an Associates or Bachelors degree in IT, Computer Science, or related field.
- You have at least 5 years of experience in IT support at organizations supporting thousands of users.
- You are experienced with supporting, installing, and troubleshooting PCs, laptops, tablets, and AV equipment/peripherals.
- You are experienced in Microsoft Teams, including Teams rooms, Zoom, Polycom, Cisco Telepresence, and large-scale hosted events.
- You love problem-solving and helping others.
- You can change priorities quickly when necessary, yet still keep movement on long-term projects and tasks.
- You zealously believe in clean Cable Management.
Compensation:
- Salary of $75,000 to $100,000 based on experience.
- CDPHP Health insurance plan with zero deductible.
- Vision and Dental options.
- An employer matching 401(k) plan.
- Generous PTO policy that allows your work life and personal life to play nicely together.
Acture Solutions is an Equal Opportunity Employer that values a diverse team who puts out quality work and brings a healthy attitude every day.
A criminal background check and having a valid driver's license are requirements for this position.
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