Clinic Appointment Coordinator (Fourth Floor - CSC)
This is an AFSCME represented position.
Why UMPhysicians?
Regardless of role, we at the University of Minnesota Physicians recognize that every member of our team is vital. The Clinic Appointment Coordinators who work at MPhysicians ensure that patients and their families and guests have a positive experience unparalleled in the health care market. Our Clinic Appointment coordinators serve as the welcoming face for our clinics for patients and their families at time of check-out. UMPhysicians also emphasizes an inclusive, team-focused atmosphere; as such our Clinic Appointment Coordinators are integral to helping us develop the next processes needed to ensure our patients' well-being. The primary focus of this role is ensuring an efficient check-out process for the patients and helping them get scheduled for follow-up appointments after seeing our wonderful clinical staff. The team works collaboratively with clinic management and staff to support the business needs of the clinic which include but are not limited to: working wait/reschedule list, working In-basket messages, check-out, scheduling, and work queue reports.
MPhysicians emphasizes and fosters an inclusive, team-focused, and educational atmosphere. Our mission is to create an open and welcoming environment that celebrates our differences and encourages new ideas in the service of helping our patients. If you are looking for an opportunity in the administrative side of health care and to be a part of an inclusive team that will help you grow your career, please apply today.
Key Responsibilities Include:
- Greets patients and families as part of the check-out process for an unparalleled excellent experience.
- Accurately coordinates and schedules future appointments and/or procedures following patient visit with provider.
- Actively uses and embraces technological enhancements to support their role.
- Maintain a friendly and welcoming disposition when interacting with patients and their family.
- Utilize strong customer service skills and promote the organizational philosophy of patient-centered care to proactively meet the needs of all patients and their families during their clinic visits and/or other interactions.
- Demonstrates ability to provide applicable service adjusting approaches to reflect developmental level of population served.
- Performs other duties including Performance Goals developed by manager and employee and reported in the employee's Performance Review as part of organizations Performance Management tools.
Minimum Qualifications:
- Post HS education or training with basic medical terminology and keyboarding skills.
- At least 1 year of customer service experience working with the public.
- Good multi-tasking and critical thinking skills. Attention to detail. Outstanding interpersonal and communication skills.
- Flexible with assignments and able to perform a wide variety of duties.
- Experience with EPIC preferred but not required.
Location: 909 Fulton St SE, Minneapolis, MN 55455
Hours: Monday-Friday between 6:00 AM and 6:30 PM, with a consistent daily schedule. Specific shift details will be discussed during the interview process. ($1.10 shift differential after 3pm)
Benefits: This is a fully benefit eligible position: Competitive wages, Health Care (including vision and dental), 401K, parking assistance, tuition assistance.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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