Care Coordinator - Alexandria New Alexandria, VA

Tbwa Chiat/Day Inc • Alexandria, VA, United States • $200k - $250k / year • 1d ago

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

The Opportunity:

Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.

This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week.

What You’ll Do:

Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience.
Manage the schedule of daily appointments and walk-ins.
Take and make calls and communicate via email to other Vet Practices and clients as necessary.
Keep our common areas clean and well stocked.
Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed.
Perform other duties as assigned by your team leaders.

You Have:

At least 1 year of experience in customer service, hospitality, or client facing receptionist positions.
Experience in the veterinary industry preferred.
Excellent written and verbal communication skills.
High attention to detail and ability to multitask with accuracy and efficiency.
A high comfort level typing and utilizing multiple computer systems.
Prior experience in veterinary practices or animal care is a plus.

We Offer:

Competitive Pay || Based on Experience.
Opportunities for tuition assistance for staff pursuing LVT/CVT with our education partners.
Team-Based Profit Sharing.
Strong Team Culture.
Discount on In-Clinic Services for Pets.
Flexible Scheduling Models with scheduled released at least a month in advance.
401(k) contribution with partial employer match.
Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs.
A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust.

Our Values:

We’re obsessed with pets:The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.

We work as a team:We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.

We communicate clearly:We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.