DescriptionJ&J Innovative Medicine is recruiting for a Manager, Patient Access and Affordability - Immunology, located in Horsham, Pennsylvania. At Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.
Job DescriptionAn important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, onboarding, and adherence.
The Manager, Patient Access and Affordability Solutions (PAAS) will manage patient support programs for the portfolio of Immunology products such as Tremfya and will work closely with the Immunology Patient Experience (Px) team and other patient solutions teams to co-create and operationalize best-in-class solutions that optimize the patient journey post-prescribing decision, ensuring that more patients can start and stay on therapy.
A Day in the LifeEvery patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this and wants to create an experience that is personalized, helpful, and hopeful.
Day-to-day ResponsibilitiesThe Manager, Patient Access and Affordability Solutions implements patient support initiatives, provides training to impacted teams and partners, and manages external partner relationships to deliver best-in-class access & affordability solutions in service to patients.
Their day-to-day responsibilities include:
- Access & Affordability Design & Implementation: Support the design and compliantly implement innovative solutions that shape the patient affordability services portfolio into a complete, interconnected, and digital experience for the patient, including clear communication, automation, & optimization.
- Collaborate: Partner with multiple vendors across Hub, IT, Patient Support Programs, and other external/internal partners to develop and execute solutions that can positively impact patient access and affordability experience.
- Customer-Centric Design Process: Support the creation of a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition utilizing cutting-edge and modern technology solutions.
- Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; Identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery.
- Program Operations & Compliance: Support the program development & launch with partner suppliers in accordance with regulations & internal policy. This includes but is not limited to program approvals (legal, compliance, privacy), copy approval process, and training with vendors and internal stakeholders.
- Training: Support training initiatives for our field-based Immunology Specialists and Field Reimbursement & Access Specialists to ensure a strong understanding and ability to provide education related to patient affordability initiatives.
- Advancing Equity in Healthcare: Address the needs of underserved populations for affordability solution awareness and enrollment.
- Communications & Project Planning: Support the planning efforts for communications (targeting, messaging, creative, channels), vendor deliverables, and training in support of access & affordability programs - influencing indirectly through IT, external vendors, brand patient and professional marketing teams.
- Culture: Support a culture of learning, smart risk-taking, and experimentation.
- Diversity & Inclusion: Foster and evolve an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse workforce.
- Ethics: Model ethical, Credo-based decision-making with deep knowledge and respect for legal and compliance requirements.
About YouYou are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new programs. You demonstrate conviction, proactivity, and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short - you learn from it.
QualificationsEducation and work experience:- Bachelor's degree required or actively pursuing a Bachelor's degree.
- A minimum of 5 years of healthcare business experience is required.
- A minimum of 3 years of experience in the pharmaceutical industry and/or patient services preferred.
- Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): Patient access, call center operations, healthcare patient experience, reimbursement strategy and operations experience, understanding of data and systems for payers, specialty pharmacy, providers, patients access vendors, and financial support resources in the US market.
- Applying an understanding of the roles of a health plan/PBM payer, provider, and patients in reimbursement decisions and how they impact marketing, access, and affordability preferred.
- Conceptual understanding of data platforms, flow of information, and technology platforms to design and deliver compliant patient access & affordability programs preferred.
- Proficiency in data analysis and reporting tools preferred.
- Ability to adjust plans as priorities shift and maintain composure in a fast-paced environment is required.
Skills:- Communication: Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of stakeholders and colleagues.
- Collaboration: Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
- Resourcefulness: Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Exhibits a growth mindset, embracing new challenges, taking smart risks, and persisting through adversity.
- Accountability: Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.
- Flexibility: Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in a complex environment.
Additional InformationThis position is based in Horsham, PA and requires up to 25% domestic travel.
The anticipated base pay range for this position is 99,000 to 170,200.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company's long-term incentive program.
- Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year; Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year; Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year.
- Additional information can be found through the link below.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability.
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