Description
Biomedical Technician (BMET) Site Lead supports the Multi-Vendor Biomedical business within an assigned geographical area (Los Angeles; White Memorial, Simi Valley or Montebello) or at an assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Customer Ownership
- Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
- Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
- The Biomedical Technician must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Senior BMET, or the customer at multiple levels.
- As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
- Provides a positive cohesive company image, across business lines, when discussing the company, products, etc. with the customer.
- Establishes credibility and trust.
- Ensures customer satisfaction while meeting business objectives.
- Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
- May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.
Teamwork
- Create and shares best practices within local site and across multiple work teams.
- Assumes a leadership role in the work team environment.
- Proactively schedules activities & makes him/herself available to assist others.
- Seeks out opportunities to increase capability and capacity.
- Acts as a mentor/coach in the technical and soft-skill development of peers.
- Works closely with Biomedical Management on daily service at assigned locations.
Compliance
- Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
- Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
- Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
- Expert and resource for the customer and colleagues on federal and state regulatory requirements.
Business Results
- Integrates knowledge of the business financials in decision making to drive business results. Create and introduce cost reduction initiatives within the team.
Technical
- This position will be used within Customer Service and applies to all biomedical equipment.
- Able to perform as a primary lead for multiple medical specialties. Maintains knowledge of technical advances, compliance standards and current industry trends.
- Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
- Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.
- Responsible for the transfer of knowledge to the biomedical technicians and providing support on site.
- Problem Solving:
- Defines problems: Collects data, establishes facts, and draws valid conclusions.
- Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
- Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.
- Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer, if needed.
- Actively engaged in learning and informing others regarding changes in all regulatory agencies applicable to the customer. Demonstrates ability to apply all changes in regulatory rules to customer needs.
Leadership
- Takes a leadership role in the repair delivery process of equipment and customer. Responsible for providing directions and mentorship to others on the team.
- Responsible for ongoing status reporting to all hospital and Block Imaging leadership.
- May assist with technical evaluation and training of BMETs and make recommendations regarding formal technical training requirements.
Requirements
Job Knowledge, Skills, Education, and Experience Requirements
- Associate degree or equivalent training/experience in electronics or Biomedical Engineering.
- 5 years servicing biomedical equipment preferred.
- PC competency, to include basic knowledge of word processing, spreadsheets, databases.
- Advanced experience with complex test equipment, mechanical devices, and tools.
- Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
- Expertise in at least one specialty area in a single manufacturer.
- Proficient in networking technologies and troubleshooting methods.
- Have and maintain a valid driver’s license and a driving record that is in compliant with the Block Imaging driving policy.
- CBET Certification desirable.
- Lean certification desirable.
Physical Demands and Work Environment
- Job operates in the hospital/medical environment including office, warehouse, operating room, laboratory, and patient rooms.
- Potential exposure to hazardous physical, chemical, radiological, and biological agents and loud noise.
- May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
- Frequently in contact with electrical equipment.
- This role routinely uses standard office equipment such as computers, phones, medical test equipment.
- Occasionally operating a motorized vehicle.
- Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
- Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
- Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling.
- Occasional reaching, grasping and extended reaching.
- Occasional computer viewing and use of vibrating tools.
- Frequent standing, walking, pushing, and repetitive hand movements.
- Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.
- Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.
- Rarely lifting anything over 100 pounds.
- Rarely required to climb ladders or crawl.
- Rarely working outside or exposed to cold or heat.
- Continuous hearing, use of depth perception, color vision and working inside.
- Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full-face shield.
Why Block Imaging?
When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.
Life at Block Imaging
Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.
Benefits and Perks
We live out our mission, People Matter, through the care and benefits we provide our team.
- Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
- Paid Time Off: Full-time team members start at 16 days of PTO and receive two “people matter” days for volunteering in your community.
- Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.
- Investment Plan/Budgeting: 401(k)investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
- Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
- Paid Parental Leave: Team members who request Parental Leave under this policy will run concurrently with leave under the FMLA. The Company will provide up to three-weeks of paid maternity leave for the team members own medical recovery following the birth and three-days of paid paternal leave following the birth of own child to care for and bond with child.
- Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.
Block Imaging Parts & Service is an Equal Opportunity Employer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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