NYU GROSSMAN SCHOOL OF MEDICINE is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.
POSITION SUMMARY:
We have an exciting opportunity to join our team as a Faculty Group Practice Medical Secretary. In this role, the successful candidate will be responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate.
JOB RESPONSIBILITIES:
- Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.).
- Performs other related duties as needed by providers and supervisors.
- Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete.
- May delegate and oversee the work to less senior staff. Reviews work of less senior staff.
- Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures.
- Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures.
- Primarily responsible for taking patient phone calls and scheduling over the phone.
- Maintains workload statistics and other data for departmental records.
- Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
- May assist, provide guidance and/or train less senior staff with completing intake related duties.
- Maintains supplies and cleanliness of space, restocks supplies as needed.
- Maintains and receives files for area.
- Answers patient questions to ensure understanding and patient satisfaction.
- Types routine material such as forms and letters, envelopes, etc.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
- Monitors intake work queue for timely intake completion.
- Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
- Responsible for patient check-in and check-out.
- Schedules routine appointments and follow ups for visits and procedures.
MINIMUM QUALIFICATIONS:
To qualify you must have a High School diploma. 1 year of relevant medical clerical experience or the equivalent combination of education and experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.
PREFERRED QUALIFICATIONS:
Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.
Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.
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