Job Description - Clinical Account Executive (Dallas, TX) - Biosense Webster, Inc. (2406206763W)
Johnson & Johnson is recruiting for Clinical Account Executive for Biosense Webster, Inc. located in Dallas, TX.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
The CAE is accountable to provide technical and clinical product support to healthcare providers. This position is expected to achieve key business metrics by flawlessly executing the company's strategies and tactics. The CAE is also responsible for building and maintaining mutually beneficial relationships in non-Biosense Webster accounts and for increasing market share of BWI products.
Responsibilities:
- Partner with Territory Manager and other CAS to develop & execute an account business plan that leads to attainment of business objectives through the commercial execution and adoption of CARTO 3 System and other BWI products.
- Accurately assess customer needs, opportunities, and potential barriers, at accounts where CARTO 3 System is being introduced and establish an adoption plan leading to business growth and sales goal attainment.
- Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment during case procedures.
- Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
- Use consultative selling techniques to identify potential sales opportunities within the account.
- Maximize customer case support capability through proper planning and scheduling techniques.
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod.
- Develop and share best practices with US Field Sales and Service colleagues and internal partners.
- Develop and grow mutually beneficial customer relationships within and beyond the EP lab.
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting.
- Prioritize and appropriately respond to requests in a high-stress environment.
- Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders.
- Formulate solutions based on dialogue and input gained during session.
- Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
- Perform other duties assigned as needed.
Qualifications:
Required:
- A minimum of a Bachelor’s degree, OR 4 years of relevant professional/military work experience.
- A minimum of 2 years’ work experience at BWI, OR completion of the Company’s ACAS program.
- Must have a proven track record of building business and increasing market share through commercial execution.
- A valid Driver’s License issued in the United States.
- Ability to travel related to this role is required. Must be willing and able to travel up to 80% overnight locally, regionally, and nationally.
- Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear.
Strongly Preferred:
- Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
- Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS.
- Experience working with highly complex technical systems and/or working in a critical patient care setting.
- Effective and timely communicator with co-workers and all levels of patient care team.
- Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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