Works under the direct supervision of the Director and within the established policies and procedures of the Elliot Hospital. Ensure the safe and cost-effective delivery of care. Provides supervision responding to the needs of patients, staff, and providers. Management of personnel, fiscal resources, delegation of responsibilities, and effective communication.
Key Responsibilities
- Oversees daily administrative operations of EPN/EPS practices including patient interactions, utilization/optimization of Epic, clinical workflow, documentation and resolution of issues, processing financial and business forms, scheduling, customer service and clinical encounters.
- Manages administrative and clinical staff to ensure timely and accurate completion of tasks, customer service excellence and manages efforts to ensure optimal levels of reimbursement.
- Creates, monitors and adjusts provider schedules to maximize productivity and to increase patients access. Tracks provider vacation, sick, and continuing education hours. Manages physician on-call schedules.
- Responsible for monitoring, developing and achieving patient experience goals.
- Oversees department staffing and tracks volume to budget projections; participates in budgetary planning, implementation, and monitoring. Researches and describes reasons for budget variances.
- Provides supervision of practice staff. Responsible for planning, assigning, and directing all office workflows.
- Fosters a cohesive culture through proactive communication, team building and timely follow through.
- Facilitates meetings of staff including regularly scheduled physician, PA/NP, clinical, front office and full section meetings as needed. Provides agenda's, minutes and follow-up communication as required.
- Coordinates and completes new employee orientation, ongoing staff and provider training, and annual competency and compliance training.
- Supports clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements.
- Supports marketing and outreach efforts to raise awareness and cultivate new business. Updates EHS website as needed.
- Contributes to the successful implementation of health system improvement projects.
- Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement. Participates in preparation of budget, monitors budget variances and implements or makes recommendation for improvement.
- Provides administrative leadership to other EPN/S departments (on a limited, temporary or extended basis) upon request and as appropriate/possible.
- Completes and delivers annual performance reviews for clinical and administrative staff. Provide ongoing feedback and implement performance improvement plans as needed. Works with Medical Directors to prepare and execute provider annual reviews as appropriate.
- Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines, including HIPAA, OSHA, Joint Commission and infection prevention policies and procedures. Ensures employees adhere to patient safety guidelines, confidentiality requirements, and ensure high levels of customer service.
- Responsible for professional development of staff. Implements staff training and development programs. Provides leadership of workflow improvement programs.
- Ensures timely and thorough completion of payment and EOD balancing, FTE Request, Open Encounter Reports, Office WQ's, Office Charge Review WQ's (EPS), and charge reconciliation. Completes referral, access, scheduling, testing and financial reports as needed. Approve provider time sheets, process CME, IT and other requests.
- Completes other duties as assigned.
Education/Experience/Licensure
- Education: Bachelors Degree preferred or equivalent experience required.
- Experience: Previous healthcare management, billing, clinical, technical and/or reimbursement experience required.
- Certification/Licensure: Membership in professional organization encouraged.
- Software/Hardware: N/A
What Elliot Health System Has to Offer
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term disability, long-term disability, and life insurance coverage
- Competitive pay
- Tuition Reimbursement
- 403(b) Retirement Savings Plan
And more!
Work Shift:
Monday-Friday, 40 hours weekly
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
