Overview:
Under the supervision of the Value Based Care Manager/Supervisor, the Director performs tasks and patient contact to assist in the coordination of patient primary care services. Services include obtaining and running reports to assist with the review and resolution of care gaps.
Responsibilities:
Essential Functions:
- Reviews monthly Care Gap data from the Managed Care Department for Family Medicine and General Medicine clinics. Completes virtual subsequent annual wellness visits for assigned centers.
- Performs Transitional Care Management (TCM) non-face-to-face patient visits and oversees the chronic care management program per policy and procedure.
- Contacts insurance Case Managers under the direction of the Value Based Care Manager/Supervisor and implements plans to follow up with patients, including phone calls and video discussions to assist in preventing or reducing ED visits.
- Reviews Healthy Planet Performance of assigned centers monthly and identifies measures that require improvement. Communicates barriers or concerning findings to the Value Based Care Manager/Supervisor.
- Maintains a positive customer service-oriented disposition toward all clients and co-workers. Provides excellent customer service with internal and external customers.
- Prepares and maintains all clerical aspects of the medical records through established guidelines.
- Performs all other duties as assigned by management within job scope.
- Additional duties as assigned may vary.
Qualifications:
Experience Requirements:
- 1-year Ambulatory primary care setting required.
- 2-years Ambulatory primary care setting preferred.
- 5-years of relevant work experience required.
Education Requirements:
- High School Diploma or GED required.
- Licensed Practical Nurse required.
- Associates preferred.
- Licensed Practical Nurse (LPN) required at time of hire.
- Basic Life Support (BLS) required at time of hire.
UFJPI is an Equal Opportunity Employer and Drug Free Workplace.
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