Support Specialist, Partner Care - NBC Sports Next
- Full-time
- Business Segment: NBC Sports
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.
At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players, and fans. We equip more than 30MM players, coaches, athletes, sports administrators, and fans in 40 countries with dozens of sports solution products.
Come join us as we work together as one team to innovate and deliver what’s Next.
We are looking to fill a Support Specialist position on our Partner Care Support team. Our team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry.
Job Duties
- Be a resource for our customers by offering solutions to their technical challenges.
- Offer exceptional customer service by speaking directly to golf course operators that use our proprietary software.
- Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.
- Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.
- Consult clients on how to best utilize our software to maximize revenue and improve business efficiency.
- Establish and maintain relationships with clients.
- Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented.
- Document pertinent information and investigation details in Salesforce cases.
- Show initiative by making product suggestions or noting improvements in internal processes.
Basic Qualifications
- Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP, and LAN functionalities.
- Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.
- High energy and engaging personality with patience for all levels of technology users required.
- Experience may include any of the following:
- Technical background in a help desk environment that required customer service skills.
- Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas.
- Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc.
Desired Qualifications
- Bachelor’s degree in Computer Science, IT, or related field preferred.
- Owner of one or more of the following IT certifications: A+, Network+, MTA or higher.
- Prior experience with NBC Sports Next, GolfNow, or EZLinks software.
- Administration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systems.
- Familiarity with SalesForce.com.
- Knowledge of golf preferred, with previous experience in golf and technology products.
- Advanced problem-solving and analytical skills a plus.
Additional Job Requirements
- Willingness to work early/open and late/close shifts, including weekends, and overtime.
- Hybrid: This position has been designated as hybrid, generally contributing from the office, a minimum of three days per week.
- Must be willing to work in the Orlando, FL office.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability.
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