ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
What We Offer
MarinHealth offers a comprehensive suite of employee benefits that support your health, wellness, and financial security. Our robust Wellness@Work program includes onsite health & fitness classes, discounts, and promotes a healthier lifestyle for employees. We also provide a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday, and sick leave. These benefits, along with our highly competitive compensation package, make MarinHealth one of the best places to work in the Bay Area. Join us and find your next career at MarinHealth.
External hires are subject to a background check and pre-employment medical screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
JOB SUMMARY:
Under general supervision the Clinical Laboratory Representative performs as customer service center representative for the Laboratory. Facilitates communication with patients, outpatient physicians’ offices, the Laboratory, and between patients, staff and other units in the hospital. Problem solves concerns for doctor’s offices, nursing units and physicians. Provides lab results via telephone mail and fax. Perform patient registrations as assigned, including stat registrations. Further responsible for preparing materials including ABN’s and ICD9 codes as related to the registration process.
JOB SPECIFICATIONS:
EDUCATION
- High School diploma or equivalent preferred.
EXPERIENCE
- Experience with customer service related job duties
- Experience within a Call Center Preferred
- Ability to communicate in Spanish as a second language preferred
PREREQUISITE SKILLS
- Ability to work in teams in which all members are mutually accountable
- Ability to work collaboratively with team members, hospital staff, patients, and physicians
- Capable of organizing multiple tasks and using good time management and attention to detail
- Demonstrated professional telephone skills
- Understanding of medical and laboratory terminology, Medi-Cal, and Medicare forms
- Basic computer knowledge with the ability to do data entry and retrieval
- Demonstrated verbal and written communication skills
- Ability to read, speak, write, understand, and follow English and written instruction
LICENSE/REGISTRATION/CERTIFICATION:
None required
DUTIES AND RESPONSIBILITIES:
ESSENTIAL (not modifiable)
- Ensures that duties of assigned shift or work area are completed, working with other staff to adjust workload if necessary
- Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures.
- Follow guidelines for good customer service
- Maintaining records
- Follow turnaround time policies
- Assists patients and physician office staff on the telephone with professionalism
- Instructs patients in preparation for appointment and/or specimen collection
- Monitors and maintain files
- Process charges and credits for laboratory, pathology, and EKG
- Answers telephones, take messages and route calls as appropriate
- Transcribes verbal orders for laboratory testing
- Relays test results as needed
- Registers all off-hours outpatients in a timely, accurate and consistent manner
- Orders appropriate and accurate tests for outpatients, to include, but not limited to obtaining diagnosis for medical necessity and determining ABN eligibility
- Establishes a complete Medical Record by securing complete and accurate information, to include proper demographic and financial information
- Distributes reports to floors and offices, when needed
- Assists in training Customer Service Staff
- Assist in preparing statistical reports and audits for department.
- Performs other duties as required or assigned
At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.
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