UW Medicine has an outstanding opportunity for a
PATIENT SERVICES SPECIALIST LEAD.
WORK SCHEDULE
100% FTE, Days
Scheduled Days: Monday - Thursday and Sunday
6:00 am - 2:30 pm
POSITION HIGHLIGHTS
Serves as the primary resource for the direction, orientation and training of the Patient Services Specialists (PSS) positions within the admitting department.
Responsible for assigning instructing and auditing the work of the PSS staff and providing feedback to the Supervisor. The PSS Lead will be responsible for the patient flow at the front desk, and provide patient-focused care through use of customer service strategies
Interact with patients, families, and nursing and medical staff to ensure that patients are identified correctly registered and roomed accurately as they enter the medical center. Ensuring that the correct corresponding demographic, financial information and appropriate signed financial agreements and consents for treatment are obtained
Verify insurance coverage; verify third party payers; coordinating patient care with other departments and outside hospitals and referring patients to Financial Counseling as necessary
PRIMARY JOB RESPONSIBILITIES
Provide support services such as obtaining and verifying demographic and financial information through pre-registration process, completing patient registration by obtaining consent for medical care and financial agreement, and processing patient paperwork and coordinating care with other services
Triage patient telephone calls to clinical staff, providing information about services and interacting with patients, families, nursing, and medical staff to ensure that patients are identified correctly and registered and admitted accurately as they enter the medical center
Access computer systems to obtain patient data and to perform clerical functions. Find and enter new patients in the Epic ADT electronic record system.
Schedule and/or submit request for interpreters for patients
Reception and discharge activities, check in patients, obtain and verify registration information, schedule appointments
Coordinate care with other services
Complete and enter Medicare as Secondary Payer online
Coordinate referral process and medical records
Collect time-of-service payments
May float and have lead responsibilities between other areas including registration, and patient care areas.
REQUIRED POSITION QUALIFICATIONS High School graduation or equivalent AND three years of healthcare, administrative, or customer service experience OR equivalent education/experience.
ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.
The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.
Excellence. Exploration. Education. Become part of our team. Join our mission to make life healthier for everyone in our community.
UW Medicine – Where your Impact Goes Further UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
