At Stony Brook Medicine, our Patient Access Supervisors are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.
Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
The Patient Access Supervisor assigned to Bed Management and Inpatient Registration is a key member of the Patient Access Services team, leading teams responsible for inpatient throughput, working closely with Bed Coordinators and Administrators in a multi-disciplinary centralized throughput model. Ensures accurate and timely Pre-Registrations, Registration, and Pre-Arrivals for inter and intra-facility transfers following prescribed workflows. Monitors completion of inpatient registration and all regulatory documents/signatures are secured. Responsible for coordination between physicians, patient units and morgue personnel to ensure DAVE workflows are completed for timely decedent release.
Bed Management and Inpatient Registration Supervisor duties include, but are not limited to:
- Serves as the go-to Patient Access Department contact person in the Bed Management and Inpatient Registration department for the multi-disciplinary staff within the hospital and other facilities.
- Coordinates and supports activities to ensure excellence in throughput for inpatient and observation; including same day admits, urgent, emergency and transfers in collaboration with a multi-disciplinary team in the CTO Office.
- Works closely with Bed Coordinators and ADNs (nursing staff).
- Oversees and monitors reservations for direct admissions and coordinates with the multi-disciplinary team to assign appropriate level of care.
- Monitors pre-arrival, pre-registrations and registrations using various computer system resources for all Inter and Intra-facility transfers in accordance with prescribed workflows.
- Supports hospital wide requests for real time bed status, patient information, and room availability.
- Monitors completion of MRN and encounter combines and building physician using the HNA Combine Tool.
- Fulfills a supervisory role to monitor and coordinate staff work efforts to appropriately deploy staff to meet facility needs and to meet established par levels.
- Ability to assume completion of required registration and regulatory tasks when necessary.
- Ability to maneuver a work station on wheels through patient rooms.
- Ability to understand and meet operational needs and special assignments.
- Ability to work independently and prioritize tasks with minimal supervision in a multidisciplinary team structure.
- Solid knowledge of patient registration, insurance eligibility and proper coverage identification.
- Ongoing quality assurance and audit of employee registrations to determine training needs.
- Trains and guides new employees in proper completion of tasks in accordance with prescribed workflows.
- Monitor staff productivity and provide constructive feedback to staff with management guidance in real time to support throughput, compliance and financial objectives including accuracy, and eligibility.
- Appropriately relays issues identified as needing higher level intervention to management attention.
- Responsible for maintaining and collecting statistical data for audit, reports, special projects or assignments as requested.
- Responsible for submissions of fetal death documentation to a senior manager/director.
- Oversee timely completion of MCT encounters.
- Assigns each patient access representative to complete registrations in real time, to serve to prioritize the order of registrations, monitors the completeness, accuracy of registration, financial verification, etc. for each encounter.
- Performs timekeeping and other supervisory administrative duties for direct reports.
Qualifications:
Required Qualifications:
- Associate degree with four years progressive experience in the healthcare industry.
- In lieu of degree, six years of demonstrated excellence working in a hospital, public health, or facility-based healthcare setting.
- Knowledge of insurance eligibility and proper coverage identification.
- Strong interpersonal skills are essential.
- Ability to work independently in a multidisciplinary team structure.
- The selected candidate will be required to work some holidays.
- Pass days are variable and weekend availability is required.
Preferred:
- Previous experience as a Patient Access Representative at a medical center is strongly preferred.
- Hospital bed management experience, and/or billing and registration experience.
Special Notes:
Resume/CV should be included with the online application.
Posting Overview:
This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
Prior to start date, the selected candidate must meet the following requirements:
- Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.
- Complete electronic reference check with a minimum of three (3) professional references.
- Successfully complete a 4-panel drug screen.
- Meet Regulatory Requirements for pre-employment screenings.
- Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.
Visit our WHY WORK HERE page to learn about the total rewards we offer.
Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
Anticipated Pay Range:
The salary range (or hiring range) for this position is $66,770 - $81,391 / year.
The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.
Some positions offer annual supplemental pay such as:
- Location pay for UUP, CSEA & PEF full-time positions ($3,400).
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
Job Number: 2404019
Official Job Title: TH Instructional Support Specialist
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Patient Access Services
Schedule: Full-time
Shift: Day Shift
Shift Hours: 9a-5p
Pass Days: Variable
Posting Start Date: Oct 28, 2024
Posting End Date: Nov 28, 2024, 4:59:00 AM
Salary: $66,770 - $81,391 / year
Salary Grade: SL2
SBU Area: Stony Brook University Hospital
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