Ambulatory Care Supervisor RN, Urgent Care (Downey)

Kaiser Permanente • Downey, CA, United States • $200k - $250k / year • 2h ago

Job Summary:

During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient-focused services to members that comply with Kaiser Permanente standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, budgets and staff competencies/development.

Essential Responsibilities:

In assigned area/function, supervises the operations and delivery of patient care services.
Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
Establishes and maintains effective, collaborative relationships with physicians and other departments.
Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
Supervises and maintains patient care and quality service standards to meet members and internal clients expectations.
Acts as patient advocate resolving patient care issues.
Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
Supervises use and maintenance of equipment, supplies and medications.
Assists managers/assistant managers in developing and maintaining the competency of all department staff.
Supervises and monitors the implementation of departmental policies and procedures which support the goals and business objectives of the department and organization.
Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
Measuring and improving internal and external customer satisfaction.
Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

Basic Qualifications:

Experience

Minimum one (1) year of clinical nursing experience in outpatient care required or other relevant clinical experience required.
AND
Minimum one (1) year of supervisory or leadership experience required.

Education

Bachelor's degree in nursing or health care related field such as management OR four (4) years of experience in a directly related field.
Graduate of an accredited school of nursing.
High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Registered Nurse License (California).
Basic Life Support.

Additional Requirements:

Demonstrated knowledge of Nurse Practice Act, TJC, and other local, state, federal regulations.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications: