Job Summary:
During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient-focused services to members that comply with Kaiser Permanente standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, budgets and staff competencies/development.
Essential Responsibilities:
- In assigned area/function, supervises the operations and delivery of patient care services.
- Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
- Establishes and maintains effective, collaborative relationships with physicians and other departments.
- Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
- Supervises and maintains patient care and quality service standards to meet members and internal clients expectations.
- Acts as patient advocate resolving patient care issues.
- Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
- Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
- Supervises use and maintenance of equipment, supplies and medications.
- Assists managers/assistant managers in developing and maintaining the competency of all department staff.
- Supervises and monitors the implementation of departmental policies and procedures which support the goals and business objectives of the department and organization.
- Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
- Measuring and improving internal and external customer satisfaction.
- Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
Basic Qualifications:
Experience
- Minimum one (1) year of clinical nursing experience in outpatient care required or other relevant clinical experience required.
- AND
- Minimum one (1) year of supervisory or leadership experience required.
Education
- Bachelor's degree in nursing or health care related field such as management OR four (4) years of experience in a directly related field.
- Graduate of an accredited school of nursing.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Registered Nurse License (California).
- Basic Life Support.
Additional Requirements:
- Demonstrated knowledge of Nurse Practice Act, TJC, and other local, state, federal regulations.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Clinical specialization in area of practice (e.g., pediatrics) preferred.
- Urgent Care/Emergency Services leadership or supervisory experience preferred.
Notes:
- Four (4) ten (10) hour days.
- Will work variable shifts Monday - Sunday.
- Alternating weekends and holidays required.
#J-18808-Ljbffr
