Job Description
POSITION SUMMARY
Responsible for directing, supervising, and coordinating patient care activities and nursing services of a nursing unit on a 24-hour basis. Monitor and assure proper patient care delivery in accordance with quality standards. Oversees and assigns patient care duties to nursing unit professional and support staff in order to maximize utilization of their time and abilities.
Principal Duties:
- Provides departmental leadership for the operation of selected patient care departments within the Division to ensure the delivery of quality patient care.
- Manages human resources. Ensures systems are in place to provide for developmental needs of staff.
- Manages departmental fiscal responsibilities.
- Demonstrates effective communications/human relations skills reflecting a team-oriented approach.
- Demonstrates accountability for self.
Customer Service:
- Greets customers in a courteous, friendly, respectful, and professional manner at all times.
- Follows communication protocols to both internal and external customers.
- Responds promptly and appropriately to customer questions/concerns/complaints.
- Maintains customer confidentiality.
- Provides assistance and offers help immediately.
- Demonstrates commitment to excellent service recovery.
Commitment to Co-Workers:
- Offers assistance to colleagues and other departments when needed.
- Takes responsibility for solving problems.
- Resolves conflict directly with colleagues.
- Mindful and respectful of others’ time and schedules.
- Provides co-workers with a status report for continuity of workflow.
Communication Etiquette:
- Respectful, courteous, and professional in all forms of communication.
- Refrains from personal cell phone use in patient care areas.
- Maintains an appropriate voicemail message.
- Returns email and voicemail messages promptly.
Self Management:
- Reports to work appropriately groomed and in compliance with the Hospital’s dress code.
- Completes all assignments within deadlines.
- Completes mandatory, annual education and competency requirements.
- Adheres to all UM CAP and department policies and procedures.
For Supervisory Positions Only:
This position supervises jobs that are:
- Service
- Admin. Support
- Technical
- Professional
- Supervisory
Qualifications:
POSITION REQUIREMENTS:
Licensure/Certification/Registration:
Required: Current license in good standing as a Registered Nurse in Maryland or a compact state.
Preferred: Certification in a specialty area is preferred.
Education/Knowledge:
Attained Level: Professional, except if assigned to a Level 3 NICU an Advanced Professional is required.
Preferred: Master of Science in Nursing, except if assigned to a Level 3 NICU.
Completed Course Work/Program: Bachelors of Science in Nursing except if assigned to a Level 3 NICU for which Master of Science in Nursing is required.
If assigned to the Robotics Surgery group, requires completion of Davinci Robotics training course.
Applicable Experience:
Experience (years): Required: 3 - 5 years
- Progressive experience in nursing management.
- Knowledge of regulatory standards, health care environment and trends, demonstration of leadership and empowerment principles, and budgeting and fiscal control.
Technical/Clinical Skills:
- Microsoft Office Suite Skill Level: Word: Basic, Excel: Basic
- Basic knowledge and working experience with Medical Terminology.
Communication Skills & Abilities:
- Select highest applicable level: Conflicting Issues; Mediate; Strong Writing Skills
- Bilingual: Preferred Language: Spanish
Problem Solving/Analytical Skills & Abilities:
Management
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
