Patient Access Specialist

Men’s Health Foundation • Los Angeles, CA, United States • $200k - $250k / year • 15h ago

Are you passionate about delivering exceptional customer service in a healthcare setting ? Do you want to work for an organization that promotes growth and development?

Here at Men's Health Foundation we envision a world where inequity and stigma do not separate people from healthcare.

Why Men's Health Foundation?

Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.

We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following:

Medical, Dental, Vision, Life and LTD insurance (may be eligible on the 1st of the month following date of hire)
12 Paid Holidays (including 1 mental health day)
401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)
Flexible Spending Account (FSA)
40 hours of sick pay (following completion of 90th day of employment)
120 hours of PTO accrued within the 1st year of employment

We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values.

Join Our Team as a Patient Access Specialist!

Are you passionate about delivering exceptional customer service in a healthcare setting? We’re on the lookout for a dedicated Patient Access Specialist (PAS) to be the welcoming face at our front desk, manage the checkout process, and handle calls in our bustling call center. If you thrive in a fast-paced environment and love helping people, this role is for you!

What You'll Do:

As a key player in our team, your day-to-day will include:

Patient Confidentiality: Uphold the highest standards of patient privacy following HIPAA.
Customer Service Excellence: Exhibit outstanding customer service and adhere to our Customer Service Performance Standards.
Professional Interactions: Handle patient calls and visits with professionalism and courtesy, address questions, and resolve minor complaints efficiently.
Team Coordination: Maintain open communication with providers, medical assistants, and colleagues to ensure seamless patient care.
Service Awareness: Stay informed about our services and upcoming events to assist patients effectively.

Registration Responsibilities:

Warm Welcomes: Greet patients and complete their registration using our Electronic Medical Record (EMR) system.
Document Management: Scan and verify essential patient information, including demographics and insurance details.
Form Assistance: Help patients fill out necessary forms with ease.
Payment Processing: Manage patient payments, ensuring cash box security and daily reconciliation.
Patient Flow Monitoring: Oversee the patient experience from registration to treatment, ensuring all concerns are addressed before checkout.
Maintenance: Keep waiting and reception areas clean, safe, and welcoming.
Supply Management: Ensure all office supplies are stocked and ready for daily operations.

Scheduling Duties:

High-Volume Calls: Professionally manage a high volume of patient calls, addressing inquiries and routing calls as needed.
Data Entry: Accurately enter new patients into the EMR and update existing patient information.
Insurance Verification: Confirm insurance eligibility and understand our contracted payers.
Appointment Management: Identify patient needs, resolve inquiries, and schedule or modify appointments seamlessly.

Qualifications:

High School diploma or equivalent.
Ability to maintain composure in fast-paced, stressful situations.
A pleasant, positive attitude and professional appearance.
Detail-oriented with a commitment to accuracy and continuous improvement.
Strong verbal and written communication skills.
Excellent customer service abilities.
Familiarity with EMR applications is a plus!

Why Join Us?

If you're ready to make a difference and provide outstanding service to our patients, we’d love to hear from you! Join our team and help us deliver high-quality care with a smile.

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