Clinical Services Coordinator
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.
The Client Services Coordinator provides direct support to persons affected by cancer. This position oversees and sets the direction of client support activities including support groups. Serving clients is why we exist as an organization and the Client Services Specialist is the individual most directly involved in carrying out the core mission of the Cancer Resource Center - assisting and supporting those affected by cancer. The Client Services Specialist takes the lead on assessing the needs of our clients to determine the best supports required for the individual.
Roles and Responsibilities:
- Assess needs of patients and their families.
- Serve as primary contact for clients with complicated issues.
- Connect clients with cancer information and other resources.
- Provide support to clients.
- Connect clients with peer to peer and other appropriate volunteers.
- Facilitate client support groups.
- Oversee and facilitate Peer Mentor Program.
- Oversee and facilitate all support groups and educational presentations.
- Oversee and facilitate monthly Living Well with Cancer webinar including recruitment and scheduling of presenters; publicizing the event in the community; edit and post webinar on the CRCFL YouTube channel.
- Visit East Campus and Main Campus CHOA weekly to connect with patients, volunteers, and staff.
- Maintain accurate and updated information in the Client Service Database management.
- Serve on the CRC Client Services Committee, as well as all committees pertaining to cancer patients (CMC).
- Serve as resource for client services assistants and client service volunteers.
- Oversee other support group leaders.
- Keep the Program Director and staff aware of client-related issues.
- Identify emerging community needs that potentially affect our clients and assist in developing programs to meet those needs.
Preferred Skills and Experience:
- Bachelor's degree preferred.
- A minimum of 3 years prior experience in human services or related field.
- Ability to assess client needs and subsequently select strategies for supports and service referrals.
- Synergistic approach to working with colleagues, volunteers, and community partners.
- Knowledge of cancer and its treatment (preferred).
- Knowledge of local, state and national resources relating to cancer, cancer treatment and financial assistance (preferred).
- Excellent oral and written communication and listening skills.
- Attention to detail.
- Professional appearance and behavior.
- Ability to maintain confidentiality of all client and organizational matters.
- Willingness to learn new skills and assume new responsibilities.
- Knowledge of the community in order to identify potential resources (including volunteers) desirable.
Location and Travel Requirements:
Pay Range Disclosure:
Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
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