The Sr. Relationship Specialist maintains and deepens financial relationships with members by consulting and administering on new deposit accounts, consumer loan products, and home loan products by performing a consultative analysis for members, and identifying products and/or services that will strengthen a member's personal financial situation. The Sr. Relationship Specialist demonstrates a thorough understanding of the DFCU's products and services' features and benefits, procedures, policies and regulations that govern Credit Union products and services and fully comprehends the basic principles of loan structuring.
In addition, s/he will provide escalated operational support to Branch Leadership and the team, including but not limited to opening and closing the branch, transactional overrides, de-escalating member complaints, and maintaining engagement of the team in the absence of a leader. The Sr. Relationship Specialist must demonstrate excellent people smarts and elevated decision making as well as expertise in policy and procedure.
What you will do here:
- Build, maintain and deepen member relationships by thorough consultative analysis of their financial profile, identifying solutions, and making recommendations that include, but are not limited to; new accounts, consumer and business loans, home loans, and/or wealth management services. Deliver exceptional member experiences.
- Consistently achieve or exceed pre-determined monthly performance metrics by maintaining a thorough knowledge of the products and services available to members in effort to improve their personal financial well-being. Avidly promote and educate members on alternative ways to bank with DFCU – mobile, ATMs, etc.
- Manage individual performance by building and maintaining a strong referral base and pipeline of new and existing members through internal and external outreach programs, including community outreach strategies to increase overall performance.
- Provide escalated operational support to Branch Leadership and the team, including but not limited to opening and closing the branch, transactional overrides, de-escalating member complaints, and maintaining engagement of the team in the absence of a leader.
- Proactively identify opportunities for self-development while appropriately managing time to meet member commitments and adapt to obstacles without compromising quality. Serve as a subject matter expert for members and Experience Specialists.
- Perform transactions, including, but not limited to; withdrawals, deposits, check cashing, loan payments, and account maintenance.
- Maintain a thorough knowledge of various federal regulations around account security, member confidentiality, and proper loan interview and documentation procedures and policies. Explain loan requirements and processes to borrowers, including full review and evaluation of creditworthiness of potential borrowers.
- Perform other job-related duties as assigned.
What you will need:
- High School Diploma or GED required.
- 1+ years of experience in Sales and Service required.
- 1+ years of cash handling experience required.
- 1+ years of previous financial institution experience required.
- Exemplary organizational, problem solving, and verbal and written communication skills required.
- Excellent time management skills required.
- Strong Mathematical and logic skills required.
- Can demonstrate the ability to connect and build rapport quickly required.
- NMLS - Nationwide Multistate Licensing System. Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
- Notary - State Certification. Registered and serve as a Notary Public, preferred.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
Education
High School or better
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